Concern, dissatisfaction or complaint submission

A. How to address a concern or a dissatisfaction - **Parents/Guardians only**

*Cadets must report any concerns or dissatisfactions through their chain of command.

If you have a concern or dissatisfaction related to the functioning of the squadron, please follow the steps below to ensure your feedback is properly addressed:

1. Clearly Identify the Issue:

   • Specify the aspect of squadron operations you are dissatisfied with (e.g., communication, procedures, events, activities, etc.).

   • Provide as much detail as possible, including specific examples or situations.

2. Communicate Your Concern:

   • Submit your concern in writing to the squadron commanding officer by email at remi.racine@cadets.gc.ca .

   • Ensure your written communication is respectful, clear, and concise.

   • If the concern is sensitive, place your written feedback in a sealed envelope marked as “CONFIDENTIAL”, addressed to the squadron commanding officer.

3. Propose a solution (if possible):

   • Suggest how the issue could be resolved or improved.

4. Follow Up:

   • Allow reasonable time for a response and follow up respectfully if you do not receive one.

By following these steps, you help ensure your concern is taken seriously and addressed in a constructive manner.

B. How to submit a complaint of bullying, harassment or discrimination

In order for a complaint to be addressed, the complainant must provide the following information:

1. Required information:
   The complaint must include the following details:

   • Name of Respondent(s): Identify the individual(s) involved.

   • Alleged Behaviour(s): Describe the incident(s) in detail, including the approximate time, date, and location.

   • Name of Witnesses (if any): Provide the names of any individuals who witnessed the incident(s).

   • Complainant’s Expectations: Clearly outline the resolution or outcome you are seeking.

2. Submission Process:
   A complaint must be submitted in writing to the squadron commanding officer. The written complaint must be enclosed in a sealed envelope marked as “CONFIDENTIAL”.

Assistance available: If needed, the complainant may request support from a scribe to prepare the written complaint.

Failure to provide the necessary information or follow the submission process may delay or prevent the resolution of your complaint.