We're back in September - New & Returning Cadets!
A. How to address a concern or a dissatisfaction - **Parents/Guardians only**
*Cadets must report any concerns or dissatisfactions through their chain of command.
If you have a concern or dissatisfaction related to the functioning of the squadron, please follow the steps below to ensure your feedback is properly addressed:
Clearly Identify the Issue:
Specify the aspect of squadron operations you are dissatisfied with (e.g., communication, procedures, events, activities, etc.).
Provide as much detail as possible, including specific examples or situations.
Communicate Your Concern:
Submit your concern in writing to the squadron commanding officer by email at remi.racine@cadets.gc.ca .
Ensure your written communication is respectful, clear, and concise.
If the concern is sensitive, place your written feedback in a sealed envelope marked as “CONFIDENTIAL”, addressed to the squadron commanding officer.
Propose a solution (if possible):
Suggest how the issue could be resolved or improved.
Follow Up:
Allow reasonable time for a response and follow up respectfully if you do not receive one.
By following these steps, you help ensure your concern is taken seriously and addressed in a constructive manner.
B. How to submit a complaint of bullying, harassment or discrimination
In order for a complaint to be addressed, the complainant must provide the following information:
Required information:
The complaint must include the following details:
Name of Respondent(s): Identify the individual(s) involved.
Alleged Behaviour(s): Describe the incident(s) in detail, including the approximate time, date, and location.
Name of Witnesses (if any): Provide the names of any individuals who witnessed the incident(s).
Complainant’s Expectations: Clearly outline the resolution or outcome you are seeking.
Submission Process:
A complaint must be submitted in writing to the squadron commanding officer. The written complaint must be enclosed in a sealed envelope marked as “CONFIDENTIAL”.
Assistance available: If needed, the complainant may request support from a scribe to prepare the written complaint.
Failure to provide the necessary information or follow the submission process may delay or prevent the resolution of your complaint.
Additional Resources
The Canadian Forces Member Assistance Program (CFMAP) is a confidential, free service available 24 hours a day, 7 days a week. CFMAP may provide counselling sessions for cadets. The contact number for CFMAP is 1-800-268-7708.
The Kids Help Phone is a civilian service, which provides support to young people 24 hours a day, 7 days a week. Calls to 1-800-668-6868 are answered by counsellors who provide information and, if appropriate, referral to a local community or social service agency.
One Stop Talk offers children and youth (aged 0-17 years) immediate access to free mental health support when and how they need them. The program provides single-session counselling support and ensures direct referral to additional services when needed. Services are provided through an integrated network of infant, child and youth mental health agencies across Ontario. Call 855-416-8255/TALK