Open/Close statements

Answering Calls

c

Callback Voicemail Message

Hi, this is [name] from [Fandango/FandangoNOW] returning your call.

Please give us a call back at [Fandango # or FandangoNOW CS #] between the hours of 9AM – 1AM EST.

or, if you’d prefer visit [fandango.custhelp.com or Fandangonow.custhelp.com].

We generally respond within 72 hours. Have a great day!

-----------------------------------------------------------------------------------------------------------------------------------

Callback Opening Script (if CU answers)

Hi, this is [Agent Name] with Fandango on a recorded line. Is this a good time to reach you?

Thank you!

May I have your first/last name?

May I have the email address associated with your Fandango VIP account, or most recent purchase?