APP & Mobile Web

APP V. MOBILE WEB

Since the term “app” is used commonly to reference anything on the phone we cannot always assume they are using the app.

 Our mobile website was designed to look very similar to the app. How to find out?

o Ask if customer is using the app or mobile browser.

o Have Customer provide Screenshots.

o Is there a URL bar at the top or toolbar at the bottom?

o Tab bar. Icons are solid in app vs outlined on mobile web.

The Fandango apps are a “hybrid” of native components and webviews.

 A “webview” allows us to show content from the web directly in the app.

 Any screen after you tap a showtime button is a “webview”.

 Anything with the page title “Buy Tickets” is a webview. This includes the Number of Tickets screen, seat picker, payment selector, review order and confirmation screens.

 The purchase flow for Gift Card is a webview hosted by a 3rd party.

IS APP VERSION OUTDATED?

 Go to App Store or Play Store to see if “Update” button is available.

 App version:

o iOS v8.9 and greater.

o Android 8.8.1 and greater

 Supported Device OS:

o iOS 10 and greater.

o Android 5.0 and greater.

o Use mobile web if OS is not supported

HOW TO FIND THE APP VERSION NUMBER - iOS?

HOW TO FIND THE APP VERSION NUMBER - ANDROID?

TROUBLESHOOTING TIPS FOR MOBILE

 If you see a showtime issue in the app.

o Confirm that it happens on another device. Desktop, Mobile Web or app.

o This can help determine if what you are dealing with is a global issue or specific to that device.

 If a user is having an issue with retrieving their ticket, favorite movie or theaters, try signing out / back in to account.

 If the APP is freezing/not loading – have the Customer sign-in/sign-out

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