Embedded Files
Emergency – Customer 911 | Situation Management
Emergency – Customer 911 | Situation Management
PROCESS:
PROCESS:
Agent receives a 911 distress call from a Customer
o Fully documents what occurred in the incident
Agent warm transfers call to a TL/Supervisor/Manager on duty
TL/Supervisor/Manager on duty instructs the Customer to contact Emergency Services
o Customer is unable?
If Customer is unable, TL/Supervisor/Manager attempts to obtain details – Obtains details
o If details obtained – Contact local emergency on behalf of Customer
o If unable to obtain details - Send to the following distros:
CustomerService@fandango.com
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