SchaefflerCharge – General Terms and Conditions

Charging infrastructure for electric vehicles at Schaeffler sites | Status: 01 February 2026

I. Contact options for support

If users experience problems or have questions regarding the charging infrastructure, the following contact options are available:

In-app chat: Via the SchaefflerCharge app, the user can chat directly with support staff in order to resolve issues quickly. The chat can be found in the menu under "Settings" > "Contact us".

Email: The user can contact the service provider by email for troubleshooting purposes. The contact address is support-ev@solaredge.com.

Telephone hotline: The telephone number is also stored in the SchaefflerCharge app under "Settings" > "Contact us". Direct telephone support for questions and issues can be obtained via the hotline. In part, telephone support is provided via an automated hotline that offers basic information and assistance around the clock.

II. General Terms and Conditions (GTC) for SchaefflerCharge

1. Subject matter and scope

(1) Schaeffler Technologies AG & Co. KG, Industriestr. 1-3, 91074 Herzogenaurach, Germany (hereinafter referred to as "Schaeffler") enables employees of the Schaeffler Group (hereinafter referred to as "users") to access and use the provided charging infrastructure for electrically powered vehicles on the basis of these provisions.

(2) The charging infrastructure consists of the "SchaefflerCharge" app (hereinafter referred to as the "app") and charging stations at participating Schaeffler sites. The app is used to locate and use charging stations within the charging network operated by Schaeffler. In addition, the app offers the function of initiating charging processes for electric vehicles under the agreed conditions.

(3) Users are not entitled to permanent or uninterrupted access to and use of the charging infrastructure existing at the time of conclusion of the contract, or to the establishment and maintenance of charging stations.

(4) Only employees of the Schaeffler Group are entitled to use the charging infrastructure under these terms, for the purpose of charging electrically powered company cars operated by Schaeffler or private vehicles that are not used for commercial purposes or operated with the intention of making a profit.

2. Conclusion of contract and term

(1) By registering and agreeing to the validity of these GTC, a framework agreement between Schaeffler and the user on the use of the charging infrastructure is concluded.

(2) The framework agreement for the use of the charging infrastructure may be terminated by either party with immediate effect; by the user by uninstalling the app, and by Schaeffler subject to a notice period of 30 days. In the event of termination of the framework agreement, no costs will be refunded, as the app is free of charge. If personal data were processed under the framework agreement on the use of the charging infrastructure, such data will be deleted in accordance with data protection regulations.

(3) A contract for the supply of electricity in the context of a specific charging process at the charging point is concluded as follows:

By providing a functional charging point (charging station) and displaying the electricity charging price, Schaeffler makes an offer to the user to conclude an electricity supply contract, the content of which is governed by these GTC.

By connecting the vehicle to the charging point via the charging cable and confirming the charging process either in the app or by unlocking the charging point using an employee ID/RFID card, the user accepts Schaeffler's offer to conclude an individual electricity supply contract on the displayed terms.

(4) An overview of concluded electricity supply contracts is available both in the app and in the monthly summary sent to the email address on file.

(5) The prices applicable at the time of conclusion of the respective electricity supply contract are displayed to the user in the app. The price consists of the energy price (electricity price and operating costs) per kWh and the respective transaction fees for the payment service provider.

(6) The following cancellation policy applies only to paying users whose use of the charging infrastructure is not covered by a company car agreement:

Cancellation notice – Right of withdrawal

Paying users have the right to withdraw from the individual electricity purchase contracts within fourteen days without giving any reason. The withdrawal period is fourteen days from conclusion of the contract or from initiating the charging process.

To exercise the right of withdrawal, Schaeffler must be informed of the decision to withdraw from the electricity supply contract by means of a clear statement sent to the email address support-ev@solaredge.com.

The user may use the following model withdrawal form, but this is not mandatory:

Model withdrawal form:

I hereby withdraw from the electricity supply contract concluded by me dated: [...]

Name and address of the user: [...]

Email address or telephone number of the user: [...]

Date of the withdrawal notice: [...]

To meet the withdrawal deadline, it is sufficient to send the notification exercising the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal: If the user has already started the charging process during the withdrawal period, the user must reimburse Schaeffler for the value of the services rendered up to the time of withdrawal, whereby Schaeffler will in return refund the electricity price and operating costs for the charging process to the user. For the refund, Schaeffler will use the same means of payment as in the original payment transaction.

3. Use of the charging infrastructure and the app

(1) The authorization to use the charging infrastructure is granted for the first time when the SchaefflerCharge app is made available and access data are provided for the purpose of creating the app user account. The access data are provided either by sending an invitation link or via the relevant page in the Schaeffler intranet.

(2) The technical requirements for using the app are described in the respective app store. The user must ensure that the mobile device used meets the technical requirements. The user is responsible for any telecommunications costs incurred by the employee for downloading and using the app. Schaeffler is entitled to change, expand, restrict, or discontinue the app at any time in terms of content, design, or functionality.

(3) Schaeffler grants the user a non-exclusive, non-transferable, non-sublicensable, limited simple right to use the app for the duration of the contract.

(4) The app user account is created upon registration in the app and is confirmed by email to the email address stored for the app user account. The password for the app user account must be protected against unauthorized use by third parties and kept strictly confidential.

(5) The app provides the option to locate the charging infrastructure either by entering an address or by using the location services of the mobile device. The use of the mobile device's location services is voluntary and requires the user's consent to the processing of personal location data.

4. Billing and payment terms

(1) For users whose use of the charging infrastructure is not covered by a company car agreement and who are therefore liable to pay, the app provides an integration of a third-party payment service provider for billing purposes. Schaeffler assumes no responsibility for this separate contractual relationship between the user and the third-party payment service provider.

(2) To use the payment services, the user must provide valid and active payment information. The secret details of payment methods stored in the payment profile (e.g., credit card data) are not visible to Schaeffler or Schaeffler's subcontractors.

(3) The revenue from completed charging processes can be viewed in the app. Users are provided with a monthly invoice for completed charging processes within the app. The invoice amount will be charged to the payment method stored in the payment profile when due. The invoice lists the charging processes with date, location, duration, kWh consumption, and total price (including taxes and levies) of all charging processes since the last invoice.

(4) If an invoice amount cannot be debited in full for any reason, or if a charge is reversed after payment, the user shall be in default without further notice with regard to the outstanding payments at the end of the month. In the event of payment default, Schaeffler is entitled to block the respective user account from further use of the charging infrastructure until the outstanding invoice amount has been paid in full.

5. User obligations

(1) The user is obliged to keep the information stored in the payment profile up to date at all times and to notify Schaeffler immediately of any changes to this information via the app. By entering payment information, the user confirms that the information provided is correct and complete and is responsible for any false information.

(2) The employee is liable for all damage caused by abusive or improper use of the charging infrastructure or by abusive or improper charging processes, insofar as this is due to the employee's fault. Private mobile devices must be adequately protected against viruses and other malicious software.

(3) The charging points must be treated properly and carefully by the user during use. After completion of the charging process, the charging point and the associated parking space must be released again immediately.

(4) If the user discovers damage, defects, or irregularities while using the charging infrastructure, the user must inform Schaeffler as quickly as possible via the contact channels indicated in the app about the relevant damage, defect, or irregularity.

(5) Unauthorized use of the charging infrastructure is prohibited. This includes in particular:

• a) incorrect or improper use of charging points (including the use of charging cables that do not bear the CE mark or are otherwise of inferior quality);

• b) the user's repair, attempted repair, or initiation of repair of a malfunction of a charging point;

• c) the use of charging cables that are unsuitable for the charging capacity of the respective electric vehicle;

• d) charging (or attempted charging) of vehicles or other objects that are unsuitable for this purpose;

• e) unauthorized obtaining or unauthorized gaining of access to the charging infrastructure, use of the charging infrastructure in a manner that leads to a deterioration or interruption of the services offered;

• f) any breach of duty by the employee or an end user that causes damage.

6. Liability of Schaeffler

(1) Schaeffler shall be liable in accordance with statutory provisions for damages caused by Schaeffler or its vicarious agents through intent or gross negligence. Schaeffler shall also be liable in cases of culpable injury to life, body, or health, as well as in cases of fraudulent misrepresentation.

(2) In the case of slight negligence, Schaeffler shall only be liable in the event of a breach of an essential contractual obligation and only up to the amount of the foreseeable damage typical for this type of contract.

(3) Schaeffler gives no warranty for the (continuous) availability, technical usability, and complete freedom from malware of the app, its contents, or the transmitted data.

7. Amendment of the GTC

(1) Schaeffler is entitled to amend these GTC if (i) this is required due to legal provisions or court decisions, (ii) the amendments do not disadvantage the user, or (iii) an unforeseeable change in the legal or factual situation occurs.

(2) Schaeffler will notify users of any amendment to the GTC in good time, and the amendment shall be deemed approved unless the user objects to it within 6 weeks by email to support-ev@solaredge.com or terminates the contract for the charging infrastructure.

8. Final provisions

German law shall apply to the contractual relationship, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction for all disputes arising out of or in connection with this contract shall be Nuremberg. If the user is a consumer, the statutory place of jurisdiction shall apply. Should any provision of these GTC be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.

Status: 01 February 2026