BIAS & INCLUSIVITY

QUESTIONS TO REFLECT ON:

-Is diversity reflected in your marketing?

-Is diversity reflected via front of house and back of house? 

-Are you using inclusive language in your marketing and in your space? 

-Are there gender neutral or single stall bathrooms?

-Does our customer base accurately represent the demographics of the city we are located in?

ACCESSIBILITY

QUESTIONS TO REFLECT ON:

-Are your spaces ADA compliant? Can folks who use mobility aids navigate all spaces?

-Is your website ADA compliant?

-Is your website or other content translated?

-What opportunities do you provide to staff who want to learn a new language?

-In what ways do you assess whether or not your guest satisfaction and belongingness are predictable by ability or language (i.e. what are the experiences of ELL guests?)

-What tools do you currently use that can help mitigate language barriers for customers and employees?