Plug in and restart computer by holding down button for 15 seconds to receive updates and clear issues
Make sure WIFI is on the laptop/iPad or the ethernet cable is plugged in on the desktop. Hit the F8 wifi symbol on the top row of the laptop, to see if wifi has been turned off/put into airplane mode. See specific steps below.
Laptop won't charge - The yellow plastic piece on the square charger sometimes breaks off in the port. The librarians can usually fish it out! Broken chargers work, but yellow in the port won't allow a charge.
Cable Check:
Laptop: Is the charger plugged in, and is the adaptor tightly put together?
Desktop: check ethernet cable, keyboard, mouse, audio (can go in back), CPU power to wall, monitor power to wall, CPU to monitor via VGA cable
If a Mouse isn't working, tab through all of the boxes on the screen to the bottom right button and choose restart or shut down. (This will usually fix the issue!)
If these don't work, get the serial number by the audio jack on the PC and open a help desk ticket. See directions video here.