Info Technology Operations-

IT Support

Principles Course:

Principles of Computing

Grade 9-12

7183

Principles of Computing provides students the opportunity to explore how computers can be used in a wide variety of settings. The course will begin by exploring trends of computing and the necessary skills to implement information systems. Topics include operating systems, database technology, cybersecurity, cloud implementations and other concepts associated with applying the principles of good information management to the organization. Students will also have the opportunity to utilize basic programming skills to develop scripts designed to solve problems. Students will learn about algorithms, logic development and flowcharting.

Concentrator A:

Information Technology Fundamentals

Grades 10-12

7180

Information Technology Fundamentals provides the necessary competencies required for an entry-level Information Technology professional. Students will have the knowledge required to assemble components based on customer requirements, install, configure and maintain devices/software for end users, understand the basics of networking and security, properly and safely diagnose, resolve and document common hardware and software issues while applying troubleshooting skills. Students will also learn appropriate customer support, understand the basics of virtualization, desktop imaging, and deployment. This course should also prepare students for the CompTia A+ Certification Exam.

Concentrator B:

Networking and Cybersecurity Operations

Grades 10-12

7181

Networking and Cybersecurity Operations will provide students with the fundamental concepts in networking and cybersecurity. Students are introduced to the principles and concepts of computer networking, covering the architecture, components, and operations of routers and switches in a small network. Students learn how to configure a router and a switch for basic functionality. Students will be able to troubleshoot routers and switches and resolve common issues. The students will also explore the field of Cyber Security/Information Assurance focusing on the technical and managerial aspects of the discipline. Students will be introduced to the basic terminology, concepts, and best practices of computer/network security and the roles and responsibilities of management/security personnel. The students will learn the technologies used and techniques involved in creating a secure computer networking environment including authentication and the types of attacks against an organization.

Capstone:

IT Support Capstone

Grades 11, 12

7245

IT Support Capstone students will acquire the skills and knowledge needed to provide tier 1 technical support services. The student will learn troubleshooting and problem solving in working with end users using various digital tools such as helpdesk software, knowledge bases, ticket management systems, and other tier 1 computer related support services. Students will also learn to implement, administer, and troubleshoot Information systems using the Microsoft Windows clients and servers in an enterprise

environment. Students will be introduced to managing applications, files, folders, and devices in a Windows active directory environment. Additionally students have the chance to understand and apply Linux and Virtualization concepts.

IMPORTANT!!!

The Principles, Concentrator A, and Concentrator B courses are all required to meet the CTE graduation pathway requirement.

If a student completes all four courses and earns the required dual credit, they should be eligible for a Technical Certificate from Ivy Tech in that pathway. 

THIS IS EQUIVALENT TO ONE YEAR OF COLLEGE COMPLETED!

Additional courses that support this pathway: