Chromebook HELP!

1. My Chromebook is Slow or not Working - https://sites.google.com/vvuhsd.org/technology-resources/home

   • Check with your school site about replacing/exchanging

2. I need a Hotspot or WiFi-

   • Please call or email your school site to check availability or

     • Email helpdesk@vvuhsd.org with the Subject of 'Hotspot Needed'

3. Common issues - Please check twice:

   • New logins, Enrollment, Verified Absences

     • Student has just enrolled that day(CEC); therefore, no accounts have been created or synced (24-36 hours)

   • Content Keeper! - Open new tab and close Content Keeper tab(or reboot)

   • Please use the Google Chrome Browser (not Safari or Internet Explorer)

   • Wrong Classlink URL - Read Instructions

     • https://launchpad.classlink.com/vvstu

     • https://sites.google.com/vvuhsd.org/classlinkinstructions/home

   • Google Classroom Sync to Aeries not updated (Teacher can re-link in AERIES)

   • meet.google.com -> doesn't always open (refresh page); make sure the teacher is hosting an active Google Meet

     • Email your teacher if this is not working or leave a Class comment and read through the Classroom Stream

   • Home WiFi is slow -> random network/WiFi interference; too many users online (students all using google meets/zoom); too many extra devices online not used for school (SmartTV, Gaming Consoles, Phones/Tablets, Desktops/Laptops)

4. Chromebook and Operating System Updates-

   • Your Chromebook automatically checks for and downloads updates when connected to Wi-Fi or Ethernet; however, please check the About Chrome page and make sure.

   • How to Update - https://support.google.com/chromebook/answer/177889?hl=en

5. How do I login?

1. • Full Last name, your first initial of your first name, the last 3 digits of your student ID#, and the last 2 digits of your Birthyear.

     • This is an Example Username: StudentF98705

       • • 1. • This is an Example Email: StudentF98705@vvstu.org

6. Google Chomebook - Change/Update Password-

• Open your Google Account. You might need to sign in.

• Under "Security," select Signing in to Google.

• Choose Password. You might need to sign in again.

• Enter your new password, then select Change Password.

• https://support.google.com/accounts/answer/41078