Chromebook
Resources

Common issues - Please check twice:

1. 1. New logins, Enrollment, Verified Absences

      • Student has just enrolled that day(CEC); therefore, no accounts have been created or synced (24-36 hours)

      • Aeries New Student accounts need to be manually activated; please email the helpdesk@vvuhsd.org

   2. Content Keeper! - Open new tab and close Content Keeper tab(or reboot)

   3. Need to use Google Chrome Browser (not Safari or Internet Explorer)

   4. Wrong Classlink URL - Read Instructions

      • https://launchpad.classlink.com/vvstu

      • https://sites.google.com/vvuhsd.org/classlinkinstructions/home

   5. Google Classroom Sync to Aeries not updated (Teacher can re-link in AERIES)

   6. meet.google.com -> doesn't always open (refresh page); make sure the teacher is hosting an active Google Meet

      • Email your teacher if this is not working or leave a Class comment-read through the Classroom Stream

   7. Home WiFi is slow -> random network/WiFi interference; too many users online (students all using google meets/zoom); too many extra devices online not for school(SmartTV, gaming systems, Phones/Tablets, Desktops/laptops)

   8. Speedtest - Download/Upload Speeds; please check, as low Download speeds (less than 10Mb/sec.) can cause issues on congested home networks ( too many devices or users) -> https://www.google.com/search?surl=1&safe=strict&q=speed+test

      • More Information - https://www.google.com/search?surl=1&safe=strict&q=congested%20network

   9. Chromebook and Operating System Updates-

      • Your Chromebook automatically checks for and downloads updates when connected to Wi-Fi or Ethernet; however, please check the About Chrome page and make sure.

      • How to Update - https://support.google.com/chromebook/answer/177889?hl=en

   10. How do I Login?

• • Full Last name, your first initial of your first name, the last 3 digits of your student ID#, and the last 2 digits of your Birthyear.

    • This is an Example Username: StudentF98705

      • • 1. • This is an Example Email: StudentF98705@vvstu.org