Everything AAC - AAC Help

This page is designed to help families and staff find quick support for the AAC app their student uses. Each link below will take you to helpful resources, tutorials, and guides for specific AAC apps, including: GoTalk NOW, TouchChat, Proloquo2Go, TD Snap, and LAMP Words for Life.

Whether you’re just getting started or looking to learn new features, these links will connect you to trusted information to help your student communicate more effectively.

If you’re unsure which app your student uses, please contact the Assistive Technology team or a Speech-Language Pathologist (SLP) for guidance.

GoTalk

TouchChat

ProLoQuo2Go

Lamp

TD-Snap

What should I do if the AAC is frozen?

1) hold down the power button and the home button at the same time until you see the screen turn black and the apple logo apear on the screen. Once you see this, let go of the home button and the power button. This is called a hard reset but it will not harm or earse anything from the device. Once the device has powered itself back on it should be fine.

2) If step one did not work, please fill out an AAC service ticket. Someone will be out shortly to fix the issue.

How can I make changes or add icons to the device?

If you would like something added but do not feel comfortable or have the time to do so, please contact the AT team for assistance. Otherwise, follow the links below:

What if my student is repeatedly pressing or stimming on buttons?

There are multiple reasons why an AAC user might tap buttons repeatedly or stim on them. Please check out these articles:

What if my student doesn't want to use their device?

In instances where a student appears disinterested in their device consider:

How often am I and other staff members modeling on the device for the student?
Am I making the AAC all work and no play?
Am I only teaching my student(s) how to request and label?

What can you do? Consider the following articles or request for training if needed.

Can I pair Lite-AAC with the AAC Device?

Yes, you can pair high-tech and lite-tech AAC together. Students using an AAC may also benefit from paper-based core boards, transition icons, picture icons, and other forms of AAC in the classroom.

Check out these articles and resources:

What if my student has begun to verbally speak or developed clearer speech?

AAC is known to improve student speech. "People who use AAC may make gains and improvements in their speech. AAC provides a way to communicate more clearly. Using AAC can reduce frustration and help language development" (Hartmann, 2024).

If your student has made such significant growth that you feel they no longer need their device, you may consider graduating the student from their device. If so, please press HERE to fill out the form.

Check out these articles:

How do I address AAC blurting?

Many students get excited about answering questions during class discussions, even students with AAC devices. So, how do we address this blurting?

Consider, if a speaking student was blurting, how would you handle the situation? Most likely you would tell the student that it isn't their turn to talk, to raise their hand, or some other indicator to show that it is someone else's turn to speak. This is the same way we would handle blurting for a student using an AAC device. However, please never remove the device. This is the student's voice and should be kept with them. Rather, teach the student about times to talk and times to be quiet as you would with any other student.

What is the 5-second rule?

If the student's device is more than 5 seconds away, it is too far away. This includes if the device is on a shelf where they can not reach it or if it is put away in their backpack. The student may also use lite-tech AAC in situations where the device may damaged (i.e., at recess, during meals, etc.)