Job Title: Case Manager
Reports to: REACH Director of Programs
The Case Manager is responsible for assisting individuals and families with moving out of homelessness quickly as well as preventing homelessness. The primary goal is to assist families in achieving increased stability and self-sufficiency using a strengths-based, Housing First approach.
The Transitions Housing Program works primarily with individuals who are literally homeless to connect to safe, affordable housing, and supportive services.
This list is not exhaustive and may be supplemented as necessary.
• Collaborate with other staff/volunteers to identify barriers of individuals and families experiencing domestic violence and/or homelessness (or attempting to avoid), to determine needs and develop an individualized housing stability plan.
• Assist participants to build upon their strengths and recognize their needs in a respectful manner. • Schedule and conduct follow-up meetings with participants, at least monthly or more often as appropriate, to review longer-term stabilization goals which address safety, employment/income, money management strategies, family/parenting, interpersonal relationships, self-development, vocational/educational, and other identified needs.
• Provide information and referral assistance regarding available support from appropriate social service agencies and/or other community resources.
• Maintain accurate daily log records, monthly outcome reports, and files for each participant into each database (HMIS, Apricot).
• Collect and report program data, including but not limited to HMIS reporting and funders’ required data.
• Participate in meetings and trainings as assigned.
• Other duties as assigned by the Director of Programs and Executive Director.
• Minimum Education Requirements: Associate degree in human services preferred or a combination of related education and work experience.
• Experience working with families, homelessness, and/or the nonprofit sector is strongly preferred.
• Excellent communication skills, particularly listening, mediation, and writing skills. • Possess strong organizational skills with ability to meet a demanding workload. • Concentrated record keeping, budgeting, and mathematical skills; ability to produce required reports to federal, state, and local government agencies and funding sources.
• Fluency in the English language is required. Spanish speaking ability is an added asset but is not required.
• Proficient in Microsoft Office, Excel, and the ability to learn a database system. • The ability to work collaboratively with other personnel, service providers and professionals.
Thank you for reading through this job description and all of its expectations.
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Applying to this position is not a guarantee that you will be selected for the role. We will be in communication with you if we have any follow up questions.
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