Troubleshooting

App won’t open or crashes

1. Force close the app and reopen

2. Restart your iPhone

3. Update to the latest iOS version

4. Update Worker Sites from the App Store

5. If it still crashes, email support with your iOS version and app version

Data missing after update

1. Check if you restored a backup accidentally

2. Try Settings → Restore from your latest backup

3. If you never backed up, contact support — we will try to help but cannot guarantee recovery without a backup

Backup failed

Local backup failed

• Check available storage on your device

• Try again after restarting the app

Google Drive backup failed

• Check internet connection

• Sign out and sign in again to Google

• Ensure Google Drive has free space

• Try local backup as a fallback

Restore failed

• Make sure the file is a valid .wsbackup or .json from Worker Sites

• Do not edit backup files manually

• Try a different backup file

• Contact support with the error message shown in the app

Attendance not saving

• Site must be Active

• Worker must be assigned to the site

• Try selecting the date again and re-marking

PDF not generating

• Wait for “Generating PDF…” to finish

• Ensure at least one month is selected for monthly reports

• Free up device storage if share fails

• Update to the latest app version

Contacts permission

If you can’t pick a contact when adding a customer/worker:

1. iPhone Settings → Worker Sites

2. Enable Contacts

3. Reopen the app

Face ID / app lock not working

1. Settings → enable App Lock in Worker Sites

2. iPhone Settings → ensure Face ID / Touch ID is set up

3. Re-enable app lock in the app