Return & Refund Policy – VELSSENCE

Last Updated: 01 December, 2025

• At VELSSENCE, we aim to provide the highest quality products and customer satisfaction. This Return & Refund Policy explains the conditions under which returns, exchanges, or refunds may be accepted.

Return Eligibility

We currently accept returns or exchanges only in cases where the delivered product is defective, damaged, or incorrect. To be eligible, the item must remain unused, unwashed, and in its original condition, including packaging and tags.

Non-Returnable Items

For safety and quality reasons, we do not accept returns for size issues, color preference, change of mind, or after the product has been used or washed. Customized items such as DTF-printed or embroidered products are strictly non-returnable unless there is a clear manufacturing defect.

Reporting an Issue

If you receive a defective or wrong product, you must report the issue within 48 hours of receiving the order. Please provide photos or videos as proof so we can verify the problem and assist you promptly.

Refunds

Refunds are offered only when the product is verified as defective or mistakenly delivered. Once approved, the refund will be processed through your preferred method. Refunds may take a few business days to reflect, depending on your bank or payment provider.

Exchanges

In cases of wrong or defective items, we may offer a replacement of the same product. Exchanges are subject to stock availability. If the item is out of stock, a refund may be provided instead.

Shipping Costs

If the return is due to our mistake (incorrect item or defect), we will cover the return shipping cost. For all other cases, shipping costs are non-refundable and must be borne by the customer.

Changes to This Policy

VELSSENCE reserves the right to update this Return & Refund Policy at any time. Any changes will be posted on this page. Continuing to use our website means you agree to the updated policy.