UHC Dual Complete Card Benefits

Members enrolled in both Medicare and Medicaid may receive a UHC Dual Complete Card as part of their plan.
This card is designed to simplify access to benefits by combining multiple services under one plan.

This guide explains what the UHC Dual Complete Card is, the benefits it may include, and how to use it correctly.

What Is the UHC Dual Complete Card?

The UHC Dual Complete Card is issued to members who qualify for dual eligibility, meaning they are enrolled in both Medicare and Medicaid.

It is provided through plans offered by UnitedHealthcare and is designed to help members access enhanced benefits beyond Original Medicare.

Who Is Eligible for the UHC Dual Complete Card?

You may be eligible if:

• You qualify for Medicare

• You also qualify for Medicaid

• You are enrolled in a UHC Dual Complete plan

Eligibility depends on state Medicaid rules and plan availability.

Key Benefits of the UHC Dual Complete Card

Benefits vary by plan and location, but may include:

1. OTC (Over-the-Counter) Allowance

Members may receive a monthly or quarterly allowance to purchase eligible OTC health items.

2. Food or Utility Allowances (Plan-Specific)

Some plans may offer allowances for:

• Healthy food purchases

• Utility or essential living expenses

Availability depends on plan design and eligibility.

3. Dental, Vision, and Hearing Benefits

Dual Complete plans often include expanded coverage for:

• Dental care

• Vision exams and eyewear

• Hearing exams and devices

These benefits go beyond what Original Medicare provides.

4. Transportation Benefits

Some plans include transportation support for:

• Medical appointments

• Pharmacy visits

This helps reduce access barriers for members.

5. Simplified Benefit Access

The card helps:

• Reduce the need for multiple cards

• Streamline benefit usage

• Improve coordination between Medicare and Medicaid services

How to Use the UHC Dual Complete Card

You may use the card to:

• Access plan benefits at approved locations

• Make eligible OTC purchases

• Verify coverage at participating providers

Usage rules depend on the specific benefit and merchant acceptance.

Does the Dual Complete Card Replace Medicare or Medicaid Cards?

No.
The Dual Complete Card does not replace:

• Your Original Medicare card

• Your Medicaid identification (if required)

Each card serves a different purpose, and you may need more than one depending on the service.

Where Can You Use the Dual Complete Card?

Acceptance may include:

• Approved retail stores

• Participating pharmacies

• Authorized service providers

Only eligible items or services will be approved.

What Happens If You Do Not Use the Benefits?

If benefits are not used:

• Allowances may expire at the end of the benefit period

• Unused amounts usually do not roll over

Checking benefit timelines helps avoid losing value.

Important Things to Remember

• Dual Complete benefits vary by plan and state

• The card is for eligible members only

• Benefits are personal and non-transferable

• Keeping track of allowances is important

Understanding your plan helps you maximize available benefits.

Related Guides

• UHC Medicare Card Explained

• UHC Medicaid Card vs Medicare Card

• How to Use UHC Card for Medicare Benefits