Problem-Solving Flowchart for New Restoration Technicians

Problem-Solving Flowchart for New Restoration Technicians

This flowchart guides new restoration technicians through a simplified decision-making process for common problems encountered on restoration projects.

Start

1. Identify the Problem:

• What is the specific issue you're facing? (e.g., unexpected water leak, damaged materials, equipment malfunction, safety hazard)

• Be clear and concise in your description.

2. Assess the Severity:

• Is this a minor issue or a major problem?

• Does it pose a safety risk?

• Does it impact the project timeline or budget?

3. Is it a Safety Hazard?

• YES:

• STOP WORK IMMEDIATELY.

• Secure the area.

• Notify your supervisor or team leader.

• Follow established safety protocols.

• NO: Proceed to the next step.

4. Can You Solve it Independently?

• YES:

• Refer to your training materials and company guidelines.

• Use your knowledge and experience to identify potential solutions.

• Choose the best solution and implement it.

• Monitor the situation and adjust if necessary.

• NO: Proceed to the next step.

5. Seek Assistance:

• Consult with experienced colleagues.

• Describe the problem clearly.

• Ask for their advice and suggestions.

• If needed, escalate to your supervisor or team leader.

• Provide them with all relevant information.

• Explain what steps you've already taken.

6. Implement and Monitor:

• Implement the chosen solution.

• Monitor the situation closely.

• Document any actions taken and their results.

• If the problem persists, revisit the flowchart and reassess.

End

Tips for Effective Problem-Solving:

• Stay calm and focused.

• Gather all relevant information before making decisions.

• Consider multiple solutions before choosing one.

• Communicate clearly with your team.

• Don't be afraid to ask for help.

• Learn from every experience, both successes and setbacks.

This flowchart can be presented as a visual aid with clear arrows and decision points. It can be printed as a pocket guide or accessed digitally on a mobile device for easy reference on the job site. Remember to adapt the flowchart to your company's specific procedures and the types of problems commonly encountered in your restoration niche.