Feedback Worksheet for Experienced Restoration Professionals

Giving and Receiving Feedback: A Worksheet for Experienced Restoration Technicians

This worksheet provides a framework for experienced restoration technicians to enhance their communication skills in giving and receiving feedback, fostering a culture of collaboration and continuous improvement.

Giving Feedback

1. Situation: Briefly describe the specific situation where the feedback is relevant.

2. Behavior: Describe the observed behavior you want to address, focusing on specific actions or observations.

3. Impact: Explain the impact of the behavior on you, the team, or the project.

4. Suggestion: Offer specific suggestions for improvement or alternative approaches.

5. Positive Reinforcement: Acknowledge any positive aspects or efforts related to the situation.

Example:

1. Situation: During the last fire damage restoration project, I noticed...

2. Behavior: ...that safety protocols were not consistently followed, particularly regarding the use of respirators in smoke-damaged areas.

3. Impact: This created potential health risks for the team and could also lead to compliance issues.

4. Suggestion: I suggest we have a quick team meeting to review safety protocols and emphasize the importance of consistent compliance. Perhaps we could also implement a buddy system to ensure accountability.

5. Positive Reinforcement: I appreciate everyone's hard work and dedication to completing the project on time.

Receiving Feedback

1. Listen Actively: Pay attention to the feedback giver, maintain eye contact, and avoid interrupting.

2. Ask Clarifying Questions: If anything is unclear, ask questions to ensure a full understanding.

3. Acknowledge and Reflect: Acknowledge the feedback received and take time to reflect on it.

4. Express Appreciation: Thank the feedback giver for their input and willingness to help you improve.

5. Take Action: Develop a plan to implement the feedback and make positive changes.

Example:

1. Listen Actively: When my colleague gave me feedback on my communication style with the client...

2. Ask Clarifying Questions: ...I asked for specific examples of how I could improve my explanations.

3. Acknowledge and Reflect: I realized that I sometimes use technical jargon without realizing it.

4. Express Appreciation: I thanked my colleague for their honest feedback and their suggestions.

5. Take Action: I'm now making a conscious effort to use simpler language and check for understanding more frequently.

Conflict Resolution

1. Identify the Issue: Clearly define the source of the conflict.

2. Active Listening: Allow each person involved to express their perspective without interruption.

3. Find Common Ground: Identify shared goals and interests.

4. Brainstorm Solutions: Collaboratively generate potential solutions.

5. Agree on a Plan: Choose a solution that addresses the issue and satisfies everyone involved.

This worksheet can be used for individual reflection, pair-share activities, or group discussions. It encourages open communication, constructive feedback, and proactive conflict resolution, fostering a positive and collaborative work environment.