GROW Your Potential: A Guide for Restoration Technician Mentors

GROW Your Potential: A Guide for Restoration Technician Mentors

This guide introduces the GROW Model, a coaching framework that experienced technicians can use to mentor new recruits or help colleagues overcome challenges and achieve their goals.

What is the GROW Model?

GROW is an acronym that stands for:

• Goal: Establish a clear and specific goal.

• Reality: Explore the current reality and identify obstacles.

• Options: Generate and evaluate potential options or solutions.

• Will: Cultivate the will to take action and move forward.

How to Use the GROW Model

1. Goal:

• Help the individual set a specific, measurable, achievable, relevant, and time-bound (SMART) goal.

• Ask questions like: "What do you want to achieve?" "What does success look like?" "When do you want to achieve this by?"

2. Reality:

• Explore the individual's current situation and any challenges they face.

• Ask questions like: "What is happening now?" "What are the obstacles?" "What have you tried already?"

3. Options:

• Brainstorm potential solutions and strategies.

• Ask questions like: "What are your options?" "What else could you do?" "What resources are available?"

4. Will:

• Help the individual develop a plan and commit to action.

• Ask questions like: "What will you do?" "When will you do it?" "How will you overcome obstacles?" "How can I support you?"

Example: Using the GROW Model with a New Technician

• Goal: The new technician wants to improve their skills in water damage assessment.

• Reality: They lack experience and confidence in identifying moisture sources and using moisture meters.

• Options: They could attend additional training, shadow experienced technicians, practice on mock scenarios, or utilize online resources.

• Will: The technician commits to attending a training workshop next month and shadowing a senior technician on their next three projects.

Benefits of Using the GROW Model

• Empowers Individuals: Encourages ownership and responsibility for development.

• Fosters Collaboration: Creates a supportive and collaborative environment.

• Promotes Problem-Solving: Develops critical thinking and solution-oriented approaches.

• Enhances Communication: Improves active listening and questioning skills.

• Drives Progress: Helps individuals set goals, overcome challenges, and achieve success.

By utilizing the GROW Model, experienced restoration technicians can effectively mentor their colleagues, foster a culture of continuous learning, and empower others to lead from below.