Rewards & Vouchers
WHAT IS THE VALUE OF TREATS TIME POINTS?
RM1 = 1 POINT
WHAT CAN I DO WITH MY TREATS TIME POINTS?
You may redeem vouchers using your Treats TIme points at the "Voucher" > "Redeem" section.
HOW CAN I EARN TREATS TIME POINTS?
Treats Time Points earning are strictly from cash, credit card, debit card, or Treats Time Wallet Credit and are only applicable for the nett payment value. All other ongoing vouchers, privileges, offers, or bank deals are not eligible for Treats Time Points earning.
WILL MY TREATS TIME POINTS & WALLET CREDIT EXPIRED?
Treats Time Points and Wallet Credits are available for lifetime.
WHY I DID NOT RECEIVE MY BIRTHDAY VOUCHERS?
Our birthday vouchers will be pushed to our customer’s membership account 3 days prior their registed birthday date and it will be valid for 30 days from the date of issuance.
I PUT MY BIRTHDAY DATE WRONGLY, CAN I CHANGE IT?
To amend your birthday date, appreciate your help to provide us the details below:
Mobile Number:
Membership Number (You can find your membership number from Pay > My Account, please do not screenshot us the QR to prevent the possibility leak of personal info)
Previous Birthday
Updated Birthday:
Kindly note that the information can only be updated once. The information provided shall deem to be true as it will be one of the verification questions in the future.
Please also be informed that we will proceed with the request within 4 working days and reserve the right to request further supporting documents for verification purposes as stated in our Terms of Use.
I REGISTERED ON THE DAY OF MY BIRTHDAY, WHEN CAN I RECEIVE MY BIRTHDAY VOUCHERS?
For members registed on their actual birthday, their birthday vouchers will be pushed to their account within 3 days. Should you not receive your birthday voucher within the time frame, please share with us your membership number (Eg: KMGMYXXXXX) and mobile number via Facebook/Instagram inbox. Our team will attend to your request immediately upon receiving the information.
WHERE CAN I FIND MY VOUCHERS?
You may find your vouchers from the "Voucher" > "Active" section.
WHY IS MY VOUCHER MISSING?
You voucher may be expired or used. You may find your past vouchers from "Voucher" > "Past". Should you need further assistance on your vouchers, feel free to inbox us in Facebook/Instagram or select "Contact Komugi" or "Contact HAP&PI Froyo" at the "Account" section.
HOW LONG IS MY VOUCHER'S VALIDITY?
All vouchers are valid for THIRTY (30) days from the date of issuance, otherwise stated.