Each department has its own protocol/procedure for how activities are carried out, for example, the nuclear medicine department has certain protocols for patient preparation, patient care, image acquisition, and so on. These also affect customer (patient) experience in the department to some extent. These standards may constantly be improved to provide a better workflow and overall departmental functionality. As the department manager/leader, I can simply look up and put up new criteria for the staff to follow, but that will be restricted to what I believe works, which may not accommodate everyone.
As the democratic leader/manager that I am, I would instead refer to all personnel who are involved (directly or indirectly) in patient care, patient preparation, and image capture, in other words, everyone who is expected to follow departmental guidelines. This approach would allow everyone to share their thoughts on the current protocols, stating if it works for them, if it makes their work easier and more enjoyable, if it produces an excellent result, stating the efficiency of these guidelines, stating limitations and areas for improvement. After determining all of these factors, I would open the floor for everyone to suggest, give opinions, or thoughts on what can be done better, and once common ground is reached, a conclusion based on what everyone's contribution and my guidelines that I would have looked up on will be reached, thus everyone will be happy and workflow will hopefully be greatly improved.