Customer Satisfaction Tool

My customer satisfaction tool of choice is a survey questionnaire. Large populations may be evaluated very easily using the highly helpful survey instrument known as questionnaires.  Researchers can use surveys to get trustworthy, practical primary data to help them make business decisions. (Jones, Baxter and Khanduja, 2013).  I have created a survey with six straightfoward easy-to-answer questions.  A shorter questionnaire will ensure that customers/patients answer quickly, the language used will be plain simple language, it will be mostly ( about 4 of 6) multiple choice questions with easy options to choose from and two expressive questions.  This survey will be automatically sent via email and sms after the patients have checked in to the department, so that they can access it after their appointment.  Additional there will be a similar hardcopy survey forms in the department that patients will fill and drop when they collect their hospital cards at the reception to accomodate those without mobile device access.

The analysis of response will be that fortnightly, to implement any necessary changes or improvements.

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