Ticketmaster is a leading global platform for buying and selling live event tickets. From concerts and sports games to theater shows and comedy acts, millions of users rely on Ticketmaster every year. However, just like any online platform, Ticketmaster isn’t without its issues. One particularly frustrating problem users encounter is Ticketmaster Error Code 0011.
You may have searched online in confusion after seeing this error pop up when you try to purchase or access your tickets. Phrases like “error code 0011 Ticketmaster” or “how to fix error code 0011 Ticketmaster” become all too familiar. In this blog post, we will take an in-depth look at what this error means, what causes it, and, most importantly, how to fix it and prevent it in the future.
Ticketmaster Error Code 0011 is typically a server-side or account-based issue that occurs when you're trying to log in, purchase tickets, or access ticketing options. The full message might simply say something vague like “An error occurred (0011). Please try again later,” which doesn’t offer much help or clarity.
This error can pop up on:
Ticketmaster desktop or mobile browsers
The Ticketmaster app
During high-demand ticket sales like presales or popular artist launches
The good news? You’re not alone. Thousands of users experience this issue, especially during peak traffic hours or major ticket drops.
Before diving into solutions, it’s helpful to understand what might be triggering this error. Below are some of the most common causes of the Ticketmaster 0011 error code:
Ticketmaster’s security system is very sensitive to unusual behavior. If you're using a VPN, proxy, or even a shared network with high traffic (e.g., school or office Wi-Fi), you may get blocked temporarily and receive the 0011 error.
If you are logged into multiple Ticketmaster sessions across different tabs, devices, or browsers, the system may flag your account for suspicious activity and trigger the 0011 error.
A corrupted browser cache or conflicting cookies can cause all sorts of functionality issues with Ticketmaster. This can interfere with how the website authenticates your session and display the 0011 error.
If Ticketmaster flags your account due to suspicious activity like bots, rapid refreshes, or excessive logins, it may block access temporarily with error code 0011.
During presales or high-profile ticket drops, Ticketmaster servers can become overwhelmed. In these moments, you may be kicked out of the queue or prevented from accessing the site altogether with error code 0011.
Now that we understand what’s causing the problem, let’s walk through how to fix it. These solutions are listed in order of simplicity and effectiveness.
One of the most common solutions for any Ticketmaster login or error issue is clearing your browser cache.
Go to your browser settings.
Locate the section for "Privacy & Security."
Click on “Clear browsing data.”
Check the boxes for cache and cookies.
Restart your browser and log in again.
If you're using a VPN or a proxy connection, disable it. Ticketmaster may block users who appear to be in a different geographic region or are masking their IP address.
Turn off your VPN connection.
Restart your browser or app.
Try logging in from a regular home Wi-Fi or cellular network.
Sometimes the issue is isolated to one device or browser.
If you're using Chrome, try Firefox, Safari, or Microsoft Edge.
Try switching from desktop to mobile or vice versa.
Log out from all other devices to avoid multiple session conflicts.
If Ticketmaster has flagged your account for suspicious activity, resetting your password can sometimes resolve this.
Visit the Ticketmaster login page.
Click on “Forgot Password?”
Follow the instructions to reset your credentials.
Log in again and check if the issue is resolved.
If you're encountering error code 0011 in the Ticketmaster mobile app:
Check the App Store or Google Play Store for updates.
Update the app to the latest version.
Restart your phone and try again.
If the issue is on Ticketmaster’s end—especially during a big ticket release—the servers may just be overloaded. Waiting 10–30 minutes before trying again can sometimes solve the issue without any effort on your part.
Avoid using public or shared networks. Use a reliable home internet connection whenever possible.
Ticketmaster’s queue system can penalize users who refresh too frequently. Stay patient and let the system process your request.
Stick to one device when trying to purchase tickets. Simultaneous logins may trigger Ticketmaster’s fraud detection system.
Some browser extensions (especially ad blockers or security extensions) can interfere with the Ticketmaster interface. Try disabling them before accessing the site.
If none of the above solutions work, or if you’re still seeing the error after 24 hours, it’s time to contact Ticketmaster directly.
You can:
Visit the Ticketmaster Help Page
Use their chat support during business hours
Reach out on Twitter/X at @TicketmasterCS
Call their customer service (check your local support number depending on your country)
Make sure to provide:
The exact error message
Time and date you saw the error
What you were trying to do (e.g., purchase, login, transfer)
The device and browser you used
Many users worry that this error means they’ve been permanently banned or blocked by Ticketmaster. In most cases, error code 0011 is temporary and more about protecting the system from bots or unusual traffic.
If your account has been banned, you would typically receive a much more direct message during login. Error 0011 is more commonly related to session or IP-related issues, not permanent bans.
If you're facing this error specifically on your smartphone:
Clear the app cache (Android users can do this from app settings)
Uninstall and reinstall the Ticketmaster app
Switch from Wi-Fi to mobile data or vice versa
Log in using your mobile browser instead of the app
These mobile-specific tweaks often work when general troubleshooting doesn't.
Ticketmaster Error Code 0011 is annoying but not permanent. Most of the time, it’s caused by a temporary block due to suspicious behavior, multiple logins, or browser/cache issues. With the solutions above, you should be able to fix the problem quickly and get back to purchasing tickets without missing a beat.
If you’ve tried everything and the problem persists, Ticketmaster’s customer service team can help verify and restore access. Be patient, and don’t let one error message ruin your shot at attending your favorite event.