When you’re excited to buy tickets for your favorite concert, game, or theater event, few things are more frustrating than finding StubHub not working. Whether the StubHub app isn’t opening, your verification code won’t arrive, or the checkout page freezes, these issues can make the whole experience stressful.
In this detailed guide, we’ll go through every possible issue that can cause StubHub to malfunction, why it happens, and the best step-by-step fixes to get you back to buying or selling tickets smoothly.
Understanding Why StubHub Might Not Work
StubHub, as one of the largest online ticket marketplaces, depends heavily on internet connectivity, browser compatibility, security verification, and system load.
When any of these fail — or even if there’s a minor glitch — you may encounter:
The app freezing or crashing
Buttons not responding (like “Get Tickets” or “Create Listing”)
Trouble signing in or verifying accounts
Payment or checkout errors
Problems accepting or transferring tickets
Let’s explore each issue in depth.
StubHub App Not Working
The app won’t open or immediately crashes
It freezes on the StubHub logo screen
Buttons or pages won’t load
“Something went wrong” messages appear
Outdated app version
Cached data corruption
Server downtime
Device compatibility issues
Internet connection problems
Check for updates:
Go to Google Play Store or Apple App Store and ensure the app is up to date.
Restart the app:
Swipe it away from recent apps, then reopen.
Clear cache (Android users):
Settings → Apps → StubHub → Storage → Clear Cache.
Reinstall the app:
Uninstall and reinstall to refresh all configurations.
Check internet connection:
Use Wi-Fi or mobile data, whichever is more stable.
Check StubHub server status:
Sometimes the issue isn’t you — StubHub servers might be down temporarily.
StubHub Website Not Loading or Showing Errors
“Page not found”
“We’re experiencing technical difficulties”
“Unable to connect to StubHub servers”
Use a different browser: StubHub works best on Chrome, Edge, or Safari.
Disable browser extensions: Ad blockers or privacy add-ons can block StubHub scripts.
Clear cookies and cache: Outdated browser data may prevent pages from loading correctly.
Try Incognito mode: Helps bypass stored login or cookie conflicts.
Switch devices: If your PC fails, try your mobile browser or vice versa.
StubHub Accept Tickets Not Working
When sellers send tickets via StubHub or integrated partners like Ticketmaster, buyers receive an email or app notification to accept tickets. Sometimes, this process fails — the link doesn’t work, or the page keeps loading indefinitely.
StubHub or partner integration delay
Incorrect email address or account mismatch
Expired transfer link
Browser cache issues
StubHub server problems
Confirm your email address:
Log in with the same email used for purchase.
Use the direct link:
Copy and paste the link into a browser instead of clicking it from email.
Check spam or promotions folder:
Ticket transfer emails sometimes go there.
Try another browser or device:
Transfer acceptance links may fail on mobile browsers but work on desktop.
Wait and retry:
If StubHub’s system is syncing with a third-party venue (like Ticketmaster), transfers might take a few hours.
If all fails, contact StubHub support — they can reissue the transfer.
Before troubleshooting further, check if StubHub itself is down.
Visit Downdetector.com or similar status tracking sites.
Search “StubHub.”
If there’s a spike in reports, the issue is on their end.
Avoid repeated logins (this can lock your account).
Wait 30–60 minutes and retry.
Follow StubHub’s official social media for updates (e.g., X/Twitter or Facebook).
Payment won’t go through
“Something went wrong” during checkout
Endless loading spinner after entering card details
Outdated payment method
Browser or app glitch
Incorrect billing address
StubHub server overload during major events
Bank blocking the transaction
Update your payment info:
Ensure card number, CVV, and address match your bank records.
Try another payment method:
Use PayPal, Apple Pay, or another credit card.
Use a stable network:
Avoid public Wi-Fi.
Disable VPNs or proxies:
These sometimes block payment authentication.
Switch to the app (or from app to desktop):
If one platform fails, the other might work.
Clear cookies and cache:
Payment forms can break due to old cache data.
The code says “invalid” or “expired.”
The discount doesn’t apply at checkout.
The site doesn’t recognize the promo field.
The promo code has expired.
It’s region-specific or event-restricted.
It’s for new users only.
It’s case-sensitive or mistyped.
Double-check spelling and capitalization.
Confirm terms and conditions of the code.
Try applying it on desktop rather than mobile.
If the code came from StubHub’s own email, contact support — they may reissue a working one.
You want to sell tickets, but clicking “Create Listing” doesn’t open the next page, or the button appears grayed out.
Browser JavaScript errors
StubHub seller account not fully verified
Platform maintenance
Cached scripts preventing form loading
Log out and back in: Refreshes your session.
Use Chrome or Firefox: These browsers support all StubHub seller scripts.
Clear browser cache and cookies: Removes corrupted stored files.
Disable extensions: Especially ad blockers.
Switch devices: If it doesn’t work on mobile, try desktop.
Check account verification: Ensure you’ve confirmed your identity and payment method with StubHub.
You’re browsing events, find seats you want, and click “Get Tickets” — but nothing happens.
Browser JavaScript disabled
StubHub’s database temporarily down
Outdated page (tickets sold out but not updated)
Internet connectivity issues
Enable JavaScript: Check your browser settings.
Refresh the page: The listing might have expired.
Use the app: The app sometimes works when desktop doesn’t.
Try another event: If other events load, the issue is with a specific listing.
Check StubHub’s Twitter: They often acknowledge live issues there.
You try to sign in or confirm your account, but:
The code doesn’t arrive via email or SMS.
The code expires instantly.
The site says, “Invalid verification code.”
Email or phone carrier delay
Spam filter blocking StubHub’s email
Expired code (they’re time-sensitive)
Typo in email or phone number
StubHub’s mail system under load
Wait 2–3 minutes: Sometimes there’s a short delay.
Check spam, promotions, or junk folder.
Request a new code.
Use a different method: Switch between SMS and email verification.
Whitelist StubHub’s domain: Add “@stubhub.com” to your safe sender list.
Contact StubHub support: They can manually verify your account.
Even after purchase, some users find that their tickets don’t show up in the app or email.
Check your account’s “Orders” page.
Ensure the seller has uploaded tickets.
Some tickets are delivered closer to the event date.
Check event delivery type: Some tickets are mobile-only, so you’ll need to access them through a partner platform.
Contact support if the event is within 24 hours and you haven’t received tickets.
Update browser
Clear cookies/cache
Disable browser extensions
Update StubHub app
Clear app data
Reinstall app
Use web version (mobile app may not be optimized for tablets)
Like any large platform, StubHub occasionally undergoes maintenance or outages, especially before major ticket releases (like concerts, playoffs, or festivals).
Avoid peak hours if possible.
Try again in 10–20 minutes.
Follow StubHub’s status updates (under Help or Support).
Contacting StubHub Support
If you’ve tried all the above fixes and nothing works, reach out to StubHub directly.
Live chat: Available via the Help Center.
Social media: Twitter/X or Facebook Messenger.
Phone: Depending on your country, StubHub has dedicated lines.
Be ready with:
Your order number
The email associated with your account
Screenshots of the error (if possible)
To keep StubHub running smoothly for you:
Keep your app and browser updated.
Avoid using VPNs or proxy connections.
Check your email spam filters regularly.
Don’t open multiple StubHub tabs simultaneously during checkout.
Add StubHub to your browser’s “trusted sites.”
When to Avoid Using StubHub Temporarily
If you’re seeing repeated technical issues across multiple devices, or if there’s a known system outage, it’s best to pause activity temporarily. Repeated failed checkouts or logins might trigger fraud-prevention blocks on your account.
Wait for confirmation that services are restored before trying again.
While waiting for StubHub to fix issues, you can check:
SeatGeek
Ticketmaster
Vivid Seats
TickPick
These platforms sometimes offer similar events and competitive pricing.
(Note: Always verify ticket authenticity before purchasing anywhere.)
Technical problems on platforms like StubHub are common but fixable. Whether it’s the app freezing, checkout errors, or verification code issues, most problems come down to cached data, server delays, or browser compatibility — all easily resolved with the steps above.
If none of the fixes work, remember: StubHub’s customer support team is usually responsive and can manually resolve listing, payment, and verification issues. How to Fix StubHub App Not Working on Android or iOS