StubHub is a popular online marketplace for buying and selling tickets to sports, concerts, and other live events. However, sometimes plans change, and you may need to cancel an order. Whether you accidentally purchased the wrong tickets or your event was postponed, understanding StubHub’s cancellation policy is essential.
In this guide, we’ll cover:
Can You Cancel a StubHub Order?
What to Do If Your StubHub Order Is Cancelled by the Seller
StubHub’s Refund Policy
Alternatives If You Can’t Cancel Your Order
Frequently Asked Questions (FAQs)
StubHub’s cancellation policy depends on whether the seller has already confirmed and transferred the tickets. Here’s what you need to know:
Buyer-Initiated Cancellation: Generally, buyers cannot cancel an order once it’s placed. However, you may be able to request a cancellation under certain circumstances, such as:
The seller hasn’t confirmed the tickets yet.
The event is canceled or rescheduled.
There was an error in the listing (wrong seat, price, or date).
Seller-Initiated Cancellation: Sellers can cancel orders, but they may face penalties, including a fee or account suspension.
If you need to cancel, act quickly—once the seller processes the order, cancellation becomes difficult.
If you want to cancel a StubHub order, follow these steps:
Log in to your StubHub account.
Go to "My Tickets" or "Order History."
If the order is still "Pending" (seller hasn’t confirmed), you may have a chance to cancel.
Since StubHub doesn’t allow self-service cancellations, you’ll need to reach out to their support team:
Phone: Call StubHub at 1-866-788-2482 (U.S.) or the local number for your country.
Email/Help Center: Submit a request via the StubHub Contact Page.
Live Chat: Available on the StubHub website or app.
When contacting support, have ready:
Your order number
Event details
Reason for cancellation
If StubHub approves your cancellation, they’ll process a refund to your original payment method within 5-10 business days.
Sometimes, sellers cancel orders due to pricing errors or inventory issues. If this happens:
Check Your Email – StubHub will notify you of the cancellation.
Look for Replacement Tickets – StubHub may offer:
A refund
A voucher for future purchases
Similar tickets (sometimes at a discount)
Contact Support if Unresolved – If you don’t receive a refund or alternative tickets, reach out to StubHub for assistance.
StubHub offers refunds in specific cases:
Scenario
Refund Eligibility
Event Canceled
Full refund
Event Postponed
Refund only if you can’t attend the new date
Seller Cancels
Refund or replacement tickets
Wrong Tickets Sent
Full refund or correct tickets
Buyer Changes Mind
No refund (unless within a rare grace period)
Refunds are processed within 7-10 business days, but may take longer depending on your bank.
If StubHub denies your cancellation request, consider these options:
You can relist your tickets on StubHub or another marketplace.
If you know someone who can attend, transfer the tickets via StubHub’s secure system.
If the tickets are invalid or misrepresented, StubHub will provide replacements or a refund.
StubHub doesn’t have a standard 24-hour cancellation policy. However, if the seller hasn’t confirmed the order, you might be able to cancel.
You’ll get a refund or replacement tickets. StubHub may also offer a coupon for the inconvenience.
Typically 5-10 business days, but check with your bank for exact timing.
If StubHub refuses a refund unfairly, you can dispute the charge, but this may lead to account suspension.
Yes, but you must request it—StubHub won’t auto-refund.
While StubHub doesn’t always allow order cancellations, you may have options depending on the seller’s status and event conditions. The best approach is to contact StubHub support immediately if you need to cancel. If cancellation isn’t possible, reselling or transferring tickets are good alternatives.
For more details, visit StubHub’s official help page.
Have you ever canceled a StubHub order? Share your experience in the comments!