When buying or selling tickets online, having reliable customer service is essential. TicketNetwork, a leading online marketplace for event tickets, provides several ways to reach their customer support team. Whether you have questions about your order, need help with ticket delivery, or want to solve an issue, knowing how to contact TicketNetwork quickly is critical.
In this guide, we will cover everything you need to know about the TicketNetwork phone number, TicketNetwork phone number customer service, TicketNetwork customer service phone number, TicketNetwork customer service number, and how to make a successful TicketNetwork customer service call. We'll also include helpful tips and common FAQs.
TicketNetwork is generally reliable, but sometimes issues happen. Here are some common reasons you might need to contact their customer support:
Confirming an order status
Asking about ticket delivery or pickup
Resolving payment or billing issues
Requesting help with event cancellations or rescheduled events
Requesting refunds or exchanges
Technical issues with the TicketNetwork website
Questions about ticket authenticity or security
No matter the situation, having direct access to TicketNetwork customer service can save you time and hassle.
The main TicketNetwork customer service phone number is:
This number connects you directly to TicketNetwork's customer service team. It is available for:
General inquiries
Existing order questions
New ticket purchases
Ticket delivery status
Event changes or cancellations
Customer service hours typically run from:
Monday to Friday: 9 AM to 9 PM EST
Saturday and Sunday: 9 AM to 6 PM EST
Note: Hours may vary on holidays.
Always check their website if you are calling around a major holiday or during high-demand events like concerts, playoffs, or festivals.
While calling the TicketNetwork customer service number is often the fastest, there are other ways to get help if the phone lines are busy:
You can email TicketNetwork customer service at:
customersupport@ticketnetwork.com
This is ideal for non-urgent questions or if you want to keep a written record of your conversation.
TicketNetwork sometimes offers a live chat feature directly on their website. Look for a "Chat" button on the bottom right-hand corner of their homepage.
TicketNetwork has an extensive Help Center covering common questions about orders, deliveries, refunds, cancellations, and more. You might find answers without needing to make a TicketNetwork customer service call.
Visit: https://www.ticketnetwork.com/help-center
TicketNetwork maintains active social media accounts. Messaging them on platforms like Twitter or Facebook can sometimes get a quick response.
Before you call the TicketNetwork customer service phone number, gather a few important details:
Your order number (from your confirmation email)
The event name and date
The name and email address used to place the order
Any relevant screenshots (e.g., error messages)
A clear description of your issue
Having this information ready will help TicketNetwork's support agents assist you faster and more effectively.
Here are some topics customers often ask about when calling the TicketNetwork customer service number:
Delivery times vary depending on the seller and shipping method. Some tickets are sent via email, others by UPS. It's best to check your email inbox (and spam folder) before calling.
Most ticket sales are final on TicketNetwork. However, if an event is canceled (not just postponed), you are typically eligible for a refund.
TicketNetwork offers a 100% Money-Back Guarantee that protects you if tickets are invalid or not delivered on time.
If an event is canceled, you'll usually be automatically refunded. For postponed events, tickets are typically valid for the new date.
Be polite but firm: Customer service agents want to help you, but being respectful will usually get better results.
Call during off-peak hours: Early mornings or mid-week are often less busy.
Take notes: Write down the name of the agent you spoke with and any case or confirmation numbers provided.
Stay calm: Frustrations happen, but staying calm helps keep the call productive.
At this time, TicketNetwork does not offer SMS/text-based customer support. Your best bet remains calling their official TicketNetwork phone number or using email/live chat.
Sometimes during busy seasons, reaching an agent by phone can take a while. Here’s what you can do:
Try calling early in the morning
Use email support for less urgent issues
Check the Help Center for your question
Message TicketNetwork on Facebook or Twitter
Persistence usually pays off when contacting busy customer service teams.
If your issue is particularly serious and you need to escalate the matter, you can reach out to TicketNetwork’s corporate office:
TicketNetwork, Inc.
75 Gerber Road East, Suite 102
South Windsor, CT 06074
USA
However, for most issues, starting with the regular TicketNetwork customer service call is recommended.
Knowing the correct TicketNetwork customer service phone number can make solving your ticket issues much faster and easier. Save 1-888-369-5883 in your phone, and always have your order details handy before calling. If you can't reach them right away, try their email support, live chat, or Help Center resources.
TicketNetwork strives to provide good customer service, and most issues can be resolved quickly if you know how to navigate the system. Whether you’re looking for help with a ticket order, event change, refund, or general inquiry, their support team is there to assist you.
TicketNetwork phone number: 1-888-369-5883
Customer service email: customersupport@ticketnetwork.com
Help Center: https://www.ticketnetwork.com/help-center
Facebook: https://www.facebook.com/ticketnetwork
Twitter: https://twitter.com/TicketNetwork
Have a smooth ticket-buying experience knowing that help is just a call away!