Milestone 19: Practice has effective strategies in place to cultivate joy in work and can document results.
Goal: Practice has implemented strategies to support joy in work and can demonstrate the results through metrics such as staff survey results, high retention rates, or low turnover rates.
Strategies
Celebrate successes
Emphasize staff development and training
Make sure performance standards and expectations are clear
Implement reward and recognition systems for staff at all levels
Engage staff in redesign efforts
Communicate frequently and openly to all staff
Promote kindness to each other and to patients
Smile – it’s contagious and makes people happier
Consider using gratitude practices in meetings
Get a masseuse to come give 15-minute chair massages every quarter
Patient stories, family stories, share in community
Practice joy in work committee
Institute for Healthcare Improvement (IHI) Joy in Work and Reducing Burnout series
Align compensation with team-based quality measures
Get staff/provider input at all levels
Hold fun social events together
Conduct staff health and wellness initiatives
Provide conflict resolution training
Provide nonviolence communicative training
Staff retreats
Include patient feedback in staff reviews
Use incentive plans to reward participation at multiple points/ data-driven and peer evaluated
Encourage each person to have a personal development that is updated annually