Milestone 15: Practice builds QI capability in the practice and empowers staff to innovate and improve.
Goal: Practice has developed QI capability within the practice and empowers staff/ providers to participate in QI activities by allocating time for QI activities, including QI within defined job duties, recognizing and rewarding innovation and improvement.
Strategies
Strategies
- Include the transformation agenda and QI skills in new staff/provider orientation
- Train all staff in how to act on data: how to interpret graphs and where to go and what do with the information to continue, accelerate or initiate improvement
- Include involvement in QI as part of individual job expectations and job descriptions
- Hire for fit with the organizational quality culture through effective pre-employment screening
- Align the organization’s QI plan with its strategic, operational, and business plans
- Track progress toward goals at each site (if applicable) and individual provider level
- Make inclusion of the patient/ family voice an element of every QI initiative
- Train all staff in quality improvement methods
- Integrate practice change/quality improvement into staff duties
- Engage all staff in identifying and testing practices changes
- Designate regular team meetings to review data and plan improvement cycles
- Promote transparency and accelerate improvement by sharing practice level and panel level quality of care, patient experience and utilization data with staff
- Promote transparency and engage patients and families by sharing practice level quality of care, patient experience and utilization data with patients and families
- Develop an education model to teach use of PDSAs, lean, sigma, etc.
- Use informal champions in each role to align language of quality
- Engage patients and families in improvement via patient and family advisory councils (PFACs)
- Recruit and train families to develop PDSA and root cause analysis skills
- Include concept of partnering with patients and families in position descriptions and performance evaluations
- Regular meetings of site leaders and individual care teams to review data, celebrate success, identify opportunities, and develop improvement plan
- Recognize and share best practices
- Train staff in TeamStEPPS or other approach to enhance teamwork skills
What our enrolled practices are doing:
What our enrolled practices are doing:
- Held a Retreat for all staff to attend to introduce and develop QI capability.
Resources
Resources
Training Checklist.docx