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Sheet - Network contracting request
Desktop's Common Area
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Sheet - Network contracting request
Desktop's Common Area
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Sheet - Network contracting request
Desktop's Common Area
ACA2020
1.1.- Network Providers Contracting Request
1.2.- Registro de Casos de Miembros de Ambetter
2.- Common Area *
3.- Form Sheets House *
4.- LasMadrinasAyuda.com *
Mario Penton
5.- LasMadrinasTeAyudan.com *
Carla Angola
6.- Onboarding Sheets *
7.- Five9 Station ID v.2 *
8.- CONFIE - Process
9.- Contact Center Sales Sheet *
10.- Call Control *
11.-
Call Control *
12.- Social Media
Control *
13.- Lead Control *
14.- McAllen Appointment Form & Shee7 *
15.- McAllen Desktop - Daily Store Log
*
16.- Agent Five9 Username and NPN - to Link SHERPA & Five9 *
17.- Agent's Five9 (canned) Report to get CALL ID - to link Five9 & SHERPA - 30 days timeframe *
18.- Asesoria Legal *
19.- Prospecto en un estado
Not Marketplace
20.-
Rev Share Numbers Meeting Reports - Ammer
2
1
.- Baylo
rScott&White - Health Plan
Username:
ACAcontracting@sunshinelifehealth.com
Password:
Madrinas2023@
2
2
.- BlueCross BlueShield - North Carolina
Username:
P0055854
Password:
Odalys789!
22.- Medica
Username:
ODALYS
Password:
Welcome2024$$
23.- Oscar
Username:
odalys@sunshinelifehealth.com
Password:
Sunshine2024!
24.- C.C. Onboarding
25.a - Book of Business
25.b - Estatus de Mensajeria
26.- Agent's Licences & Appointments by State
27.- Buscador de Clientes y Agentes (V.1 & V.2) Passwords Usuario & Password *
28.- AWS
29.- Five9 - Numbers Self-Service - New DNIS *
30.- Five9 Documentation Links *
31.- Sales Training Desktop - Rene Lopez Page
31.- Property & Casualty Leads: Auto - Casa - Comercial - Botes - Motos (Responses) *
32.- Nextiva Network sheet
33.- Business Leads
34.- Area Code Lookup
35.- O.E.P 2023
To Include - To Change
36.- Agent Classroom Invitation
37.- Call Center Agent Masterlist
38.- Conexion Comparada de Agentes
39.- CENTRUM - outbound big list
40.- Word to HTML
41.- IBM Watson Artificial Intelligence - AI
42.- Google Cloud Training
43.- Platzi
T
raining
44.- Scrum
45.- Platform to create manual of policies and procedures
46.- Situaciones Tecnicas en Operaciones
47.- Answering Machine Statistics
48.- Call Center Agent Masterlist
49.- Call Center Timing
50.- Apizeal platform *
51.- Disponibilidad en fines de semana - spreadsheet
52.- Solicitud de Revision de Nueva Aplicacion o Renovacion por otro agente del Call Center *
53.- Solicitud de Revision de Nueva Aplicacion o Renovacion por otro agente de las Madrinas
54.- Asistente a Viajero - Seguro Internacional *
55.- Madrinas Landing Page (by Ciro)
56.- Situaciones con Carriers: Ambetter, Bright Health, Molina & Oscar *
57.- Files.com - FTP *
58.- Preguntas / Situaciones con Five9
59.- Neustar *
60.- Five9 Inbound Campaign Creation *
61.- SuranceBay -
Training Materials
62.- To Report Improper Tagging in Cellphone Carriers
63.- Five9 Administrator Console - ADMIN
G711.org File Converter to Five9
Five9 QM Trainning
Disponibilidad durante la semana de Fin de Año
Radio Statistics
Qubicles Porting
From Qubicles to Five9
Daily Issues Call Log Report Analysis
EAG Call Control
Miami's Radio
Emisoras - Lista
Instalacion de Mensaje (Greeting) para Voicemail
Situaciones Tecnicas con el Sistema Five9
Solicitud de Revision de Disposiciones de Numero Telefonico de Prospecto/Cliente
Tutorial de Como Hacer Llamadas Manuales - Video - Forma
Five9 Agents
Login - Logout
48 horas Prospects
Conciliation Sales Sheet & Sherpa
*Property & Casualty Leads: Auto - Casa - Comercial - Botes - Motos
Daily Area Codes to Campaign's CIDs
New, Concepts and Procedures
beWellnm Certification
Trainees Steps
Approved Appointments
Solution Requirements
Five9 Test Protocol
Call Log & Test Protocol
2nd & 3rd Step:Five9 Agent Info & Login & Station ID
Five9 Test - Calls
Five9 Process
4th Step: Digital Business Card / Flyer Request List
5th Step: Call Center All Required Licenses List
Sales Training
Sales Evaluation
CC All Required Licenses
Contact Center Agents
CC Agents Status
Five9 Test
Protocol
Five9 Training Status
Practical T
est Script
Ongoing Practical Test Results
Five9 Support Link
Five9 Applications Concepts
The CAN-SPAM Act & TCPA vs. EZTexting
Gran Rifa - (FM 102.5)
Leads Sold x AD
ERI - AGENT Error & General Disposition including Recording Report
877 - MADRINA
956 PHONE CALLS
Agent Change Request
***Solicitud de cambio de Disposicion (Responses)
Heidy & Ramon sheet
Schedule to Change Disposition
Life Insurance Prospects
Odalys' Desktop
Premium Payment Information
Trainees Steps
Approved Appointments
Five9 Workbook
Fi
v
e9 vs. Qubicles
Five 9 Administrator Guide
Five9 Sketchboard
Campaña Las Madrinas
Webinar Mayo 17/2021
Digital Business Card Request
Al
fredo
&
Ramon Books
(From
Luisanna
)
Karen & Eddy Books
(From Nelsy)
Facebook Answers
Seguimientos 4/19 - 5/5
Go Leads
Monthly Sales of Call Center Miami Agent by Carrier based on Sherpa
Sherpa Agency Total
Sherpa Follow Up: Documents & Payments
Lead Follow Up
MANUAL CALL CENTER
Sales Reports
Campaigns' Area Code
Service Situations in Medical Centers
Contact Center: Service Situations in Medical Centers
Monumento
Telemarketer Desktop
Bright Health's Bill Isue
Hubspot Contact Center Agents CRM
Qubicles Audio TO Hubspot Spreadsheet
Bright Health Fraud Case Investigation Request
The list of billboard, TV, radio for Qubicles
2019 Facebook
What the agents see
Call Center Orlando
Overflow Agents
***Medicare Prospect List
***Contracting's desktop
***Commissions desktop
STAFF Workload
ACA2021 CALL CENTERS Workload
Medical Centers Channel
Se dio precio e informacion
Bright Health Contracting Request
Temporary ID card Request
Cafecito con Las Madrinas
Sunshine Direct Update
Bilingual Overflow
ACA2021 Schedule
***Daily MOTA Store & Kiosk Activities
T-Shirt & Polo Order
Tony's Drive
Next Zoom Event
CRM TO SUNSHINE
Social Media Links
To Do List
Notepad
Campaña para Agentes
Sunshine Staff - Las Madrinas COVID-19 Information Center
Agent - Las Madrinas COVID-19 Information Center
Social Media, Radio & TV Campaigns in Qubicles
Old Qubicles User TO New User
Support Search
Submit a request
Platform Account Logins
PickerWheel.com
Vtiger
Google Sites
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