FAQs for Those Who Work with Asylum Seekers

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I have a service user who wants to talk to someone about their asylum claim, what do I do?

General Advice

Migrant Help run a free asylum helpline available 24/7/365 and accessible to all asylum seekers in the UK. Direct them to call 0808 8010 503. If you need to support them to ring Migrant Help then you will need to complete a Migrant Help consent form which can be found here. Help can also be received by the webchat or service user portal available on their website.

* Migrant Help will need the asylum seekers HO number and full details to help them over the phone.

 

Migrant Help can advise people in their own language on issues such as:

o   How to claim asylum

o   Navigating the asylum process

o   Applying for asylum support including accommodation

o   Notifying the Home Office is circumstances change

o   Finding legal representation

o   Accessing healthcare

o   Support during the post-decision period, positive and negative decisions

o   Other asylum and post-asylum claim related matters

o   They can also signpost people to helpful services in the area

o   They are unable to provide legal advice or legal representation, however they can provide with a list of qualifies legal representatives.

 

Ongoing claim

Their solicitor can help with updates on an ongoing claim. If someone already has a legal representative, another legal advisor or solicitor will not be able to assist them, because this is a conflict of interest.

 

You can them to contact Red Cross for anything else. They may not be able to help, but they will be able to sign post to other organisations who can.

o   Red Cross will be at the Stockton Baptist Church Monday drop-in for support between 1:30pm and 2:30pm

o   Red Cross Stockton can also be contacted on 07713 385268 via call, WhatsApp or text.

I have service users who eat a Halal diet. What food can I provide to them?

Source 1; Source 2

The practice of Islam includes observing dietary laws which come from Islamic teachings. Islamic dietary laws define foods that are Halal, meaning lawful or permitted. Muslims avoid food and beverages that are Haram, meaning not permitted.

Tips for Planning Meals/Snacks/Refreshments

General Haram (Not Permitted) Foods:

Halal Foods (Permitted Foods)

Grains

Vegetables and Fruit

Milk and Milk Products

Meat and Alternatives

Other

Combination Food

Haram Foods (Not Permitted)

Grain Products

Vegetables and Fruit

Milk and Milk Products

Meat and Alternatives

Other

Combination Food