Where To Find Help
Technological Components of the Course
There will be consistent and substantial interaction with me and with your classmates in this course. I will post weekly announcements in CANVAS for you for the week, so be sure to enable your notification preferences in CANVAS, so you will receive an email with the announcement. We will use two primary platforms in this course, so be sure you are checking both on a regular basis:
Canvas will be our primary platform in the course. Each week I will post an update, giving you an overview of what is due for the week. The course is set up in a series of Modules, and you will work your way through each Module, each of which represents a week of the course (two due dates). Consider Canvas your “go-to.” You will always begin with new material in Canvas and then progress to the Connect (Publisher’s) platform that we will also use.
Connect is the online Spanish language learning program that we will use in the course. This program has a myriad of videos and other interactive, audio, practice, and writing tools that will help us learn the language. Connect is accessed through the publisher’s website located at connect.mheducation.com.
Canvas Support
Cuesta students are encouraged to direct all technical support inquiries to support@my.cuesta.edu. If you are having issues with Canvas, you should contact the Canvas Support Hotline at (877) 921-7680 or click on the help button on the Canvas Navigation to report a problem.
If you are having difficulty viewing the course or logging in, it may be because you are not using the correct url: https://cuesta.instructure.com/ or you are using your phone or using an unsupported browser.
Your learning environment is best accessed from a desktop or laptop computer, using Firefox or Chrome. This may solve your problem!
Email Support: support@my.cuesta.edu
Self Help Support Knowledge Base to find answers to common questions with links and instructions.
McGraw Hill / Connect Support
Become familiar with the McGraw Hill website.
For questions and support, go to https://mhedu.force.com/CXG/s/
Email, live chat, and phone options are available here: Contact McGraw Hill
Office Hours
Each week, I will be available for drop in office hours. You can ask questions, practice your Spanish, or just drop by to say hola. I'm here to help as best I can, although I am not the best with technical support. If you are having problems with Canvas or Connect, their technical support team can better assist you with your system. I'm just a Spanish teacher 😉
Spanish Tutoring
Free Spanish tutoring is available through the Student Success Center. Please contact them directly:
In Person and Virtual Options are available through the SSCT Website