RETURN AND REFUND POLICY

At Sikapp Rolls, we bake each roll with care and dedication. We want every customer to enjoy their order, and your satisfaction is our priority.

1. Satisfaction Guarantee

If you are not satisfied with your cinnamon rolls due to quality or product issues, we offer a FREE replacement box upon review of the situation.

2. Eligibility for Replacement

A free replacement may be given if:

• The rolls arrived damaged, spoiled, or incorrect
  
  

• There are issues with taste, texture, or quality
  
  

• You received the wrong flavor or quantity
  
  

• The product was not up to the standard you expected
  
  

3. Conditions

To qualify for a replacement:

• Message us within 24 hours of receiving your order
  
  

• Send a photo or short description of the issue
  
  

• Return the remaining product if requested (for evaluation)
  
  

4. No Cash Refunds

We do not issue cash refunds. Instead, we replace your order with a new batch, free of charge.

5. Non-Eligible Situations

A replacement may not be granted if:

• The item was consumed completely before reporting the issue
  
  

• The concern was reported after 24 hours
  
  

• Issues were caused by improper storage after delivery
  
  

• Personal preference taste changes not related to product quality
  
  

6. Our Commitment

We always bake fresh and ensure all orders meet our quality standards. Your feedback helps us improve, and we want every customer to experience the best Sikapp Rolls can offer.