Embedded Files
Purpose of Cybersource
Purpose of Cybersource
Payment Processing
Transaction Search
Verification
Payment Review
Declined Details
Refund Processing
Authorization
Authorization
Once the order is placed in our systems, we will process an authorization hold. An authorization hold is simply a hold of funds for the total amount of the order. The authorization is not deducted from the customer's account, just put aside. Once the order is shipped, the Authorization hold will be released and will disappear as a transaction.
Settlement
Settlement
Settlement charge is the final stage of the payment process, where the method of payment is collected. Once the customers order is shipped with tracking, we will debit the amount of the order from the customer.
Sometimes more than one settlement charge will appear when there is more than one location handling the order. In this case, customer will see multiple tracking number when shipped along with multiple charges on their statement but equaling out to the total amount of the order.
Logging into Cybersource
Logging into Cybersource
Organization ID : Shoe Carnival - shoecarnival
Shoe Station - shoestation_inc
Username: Provided in training or provided on initial setup
Password : Custom to user
Home Screen - Dashboard
Home Screen - Dashboard
When you have successfully logged in, you will see the Cybersource Dashboard.
You will be accessing one future from the menu on the left side of the screen! Let's take a look!
Transaction search
Transaction search
This is the only function you will use within Cybersource to locate transactions and applicable details.
Clicking on this option will provide additional options such as processing details
Clicking on the left-hand side:
Transaction Management, then the drop-down of Transactions.
Search options
Search options
You can do a quick search by a specific field and valued.
Options to search are the following
Account Suffix
Email Address
Last Name
Last Name, First Name
Additional search
Additional search
Additionally, you can add filters to help isolate the exact transaction you are looking for, such as date range and combination search values.
Search results
Search results
Search results can appear cut off in the browser, to help view the full details, you can zoom out on your browser
You can also edit the order columns appearing to help you find important information. For example, the Request ID is how you can access the transaction details in important order. This can help you find the specific transaction faster!
Remember to save your preferences at the bottom to load the results.
Transaction Details
Transaction Details
Once clicking on a specific Request ID from your search results, you will be able to see more information. Important information such as Authorizations, and settlement of a transaction along with date and status.
In this example, you will see the following
The authorization request when the order was first placed
The settlement of the request when the order is shipped.
It is pending because the order is about to ship out
The date and time will also be available along with the amount.
Request Information
Request Information
In this example, we see the following
The reply status was successful - this mean the payment option was approved
Applications refers to the process of the transaction such as or Authorization, Settlement or Refund.
In this example the credit card sed for payment are being settle as the order as been shipped and completed on our end.
Available Actions
Available Actions
When authorizations are declined, we will need to ensure of the following:
We cannot settle transactions if the card was declined.
The customer will need to submit the order again
We should always advise of the Decline reason shown
In this example, the CVV or AVS mismatch indicates card information was entered incorrectly.
Other examples of decline as insufficient funds, incorrect card details or AVS Mismatch
Remember we should avoid using jargon such as AVS Mismatch we would simply advise of incorrect Billing information matching with the card or payment.
Authorization reversals
Authorization reversals
Once action we use Cybersource for is authorization reversals. An authroization reversal is a the process of cancelling a pending transaction before it finalizes or settles. We would send a reversal request in our systems if an order has failed for any reason. Reversing an authorization hold, would release the hold on the funs, making them available again in the customer's account.
We should always provide the authorization reversal timeline to the customer.
Reason codes
Reason codes
To view more information about reason codes, please click on the link below.
Page updated
Google Sites
Report abuse