• Used for Creating Customer Cases

• Locating/Reviewing Order Details

• Processing Returns & Exchanges

• Processing Reships & Appeasements

• Documenting Customer Contacts

• Responding/ Escalating to Customer Emails

• Responding to Customer Chat Inquiries

• Responding/ Escalating to Social Media Posts

• Locating Shoe Perks Information

• Used for placing Customer Orders via the Storefront

• Reviewing Customer Order details but not able to make EDITS or CANCEL

• Resetting Customer Online Account Passwords

• Checking inventory

• Reviewing Payment Details

• Completing Authorization Reversals for Failed Orders

• Reviewing Order Failed Reasons

• Locating Decline or Flagged Transactions for Review

• Locating reasons for Decline

Suspicious Past Activity

Suspicious Reseller

Suspicious Behavior

• Locating Same Day Delivery Orders and Information

• Reviewing Same Day Delivery Picture of Delivery