HTMP2 SY2022-23

Chapter 9: Food & Beverage Summary

05. 17. 2023

1. action station = A food station where chefs or guests perform an action such as cooking, mixing, adding toppings, etc.

2. American service = Also known as plated service, American service is a simple, informal, and most used form of service. Food is served from the right, beverages are served from the left, and dishes are collected from the left.

3. attrition = Attrition is the departure of employees from the company for any reason. This includes resignation, termination, death, and retirement.

4. banquet event order (BEO) = essential documents that outline important details such as dates, timelines, catering needs, and other pieces of vital information

5. bar backs = an entry-level position as a bartender's assistant; usually works behind the scenes

6. butler service = A butler is in charge of overseeing the entire dining experience.

7. catered event = event where food and beverages are provided 

8. caterer = person or company providing food and drinks at an event

9. corkage = charge or fee made by a restaurant or hotel for serving wine brought in by a customer

10.  guarantee = formal promise that certain condition will be fulfilled

11. on-premise catering = when all foods and beverages are prepared by the venue itself

12. off-premise catering = bringing food that had been prepared at a different location beforehand

13. room set up = type of banquet room setups. typically includes classroom, theater, dining, ballroom, etc.

14. set over guarantee = Set is the number of seats a customer wants the facility to provide, whereas guarantee is the minimum number of people for a customer to expect.

15. tablescapes = an attractive and often themed arrangement of tableware and other objects on a table

Questions for Interviewers 

04. 25. 2023

2. "Do you need me to elaborate on anything I said or that you read on my resume?"

I feel that it is a good idea to ask this question because, just like what Mr. Roberts said, it is a good method to use in order to have the interviewer take a look at your resume again.

3. “Who do you think would be the ideal candidate for this position, and how do I compare?”

This is a good question to ask in order to find out what the interviewer can say about you. If they are complimentary of you, they will most likely be interested in hiring you for the position. 

4. "Are you hesitant about my qualifications?"

I feel that is a good question to ask as it is a good way to reassure the interviewer of any doubts they might have of you. If they answer this question, you can find out what may be holding them back from hiring you and you can probably change their mind. 

11. Can you tell me how you support your team’s growth with professional development opportunities?

This is another good question as it can benefit and enhance the company by going over some helpful ideas. As a potential interviewee, you can discuss various strategies for increasing clientele, including how you might publicize the company's services and products. Regarding development and inquiries for particular training, I believe it is wise to do so in order to be ready for the position you are assuming.

MEEC Organizers and Sponsors

03.22.2023

The chapter two lesson discusses the many gathering-holding organizations and the distinctive and varied ways in which these meetings are organized and conducted. We learned that all of these events are carefully prepared in many different ways in order to meet the requirements and demands of the attendees. The three organizations include Corporations, Associations, and Government.

CORPORATIONS are legally recognized businesses that operate on behalf of their owners in an effort to maximize profit and value. Their objectives include incentives, team building, and training. Corporation members are centralized senior managers who act as directors of shareholders (hierarchy). These meetings often have between 10 to a thousand participants, depending on the firm that comes up. While the corporation is in charge of paying for everything, the lead time for preparing their events is less than six months.

A group of people who are gathered together in an ASSOCIATION for certain goals and a set of shared interests. Associations can vary. From business, to commercial, to educational, social occasions, et. al. Each of their members has voting authority in the committee. Several hundred to tens of thousands of people typically attend meetings. Large associations require five to 10 years or more to complete, according to this organization's lead time. While smaller associations require at least a year. As if attendees were responsible for covering the cost of the conference's lodging, transportation, and registration.

Subdivisions of the federal, state, and municipal governments exist in the realm of GOVERNMENT. The majority of the members are councillors. The meetings' sizes fluctuate, thus there is no set number. Less than three to four months are needed to arrange an event. The department allocates meeting budget since funding is given through the legislative procedure.

Meeting Planner Characteristics

02.10.2023

• Have good organization skills

• Must be able to multitask

• Have good communication skills

• Ready to overcome any unexpected challenges

• Remain calm in any situation

Chapter Two: "Tourism Impacts" Application

10.06.2022

1. Describe what steps you would take and whom you would consult to determine the economic impacts of tourism within your local are.

The steps I would take to determine the economic impacts of tourism within Guam would be to perform research and interview the following organizations: GVB (Guam Visitors Bureau), GEDA (Guam Economic Development Authority), GHRA (Guam Hotels and Restaurants Association), GCOC (Guam Chambers of Commerce), and UOG (University of Guam) professors. These organizations can help me in terms of determining the economic impacts of tourism within Guam.

2. Which agencies would you contact to determine the extent and types of environmental and sociocultural impacts of tourism on the area?

The agencies I would contact to determine the extent and types of environmental impacts of tourism on Guam include: GEPA (Guam Environmental Protection Agency), UOG Center of Sustainability. In terms of sociocultural impacts, I would contact UOG and GPD (Guam Police Department).

5-6. What are the major sources of online information about the economic impacts of tourism that you would analyze? Which websites would provide you with the best sources of information of the environmental impacts of tourism?

Three major sources of online information about the economic impacts of tourism that I would analyze would consist of a local website, a national website, and an international website. An example of a local website would include Guam Visitors Bureau (www.guamvisitorsbureau.com). For national reports of economic impacts, a good resource to refer to would be Travel Agent Central (www.travelagentcentral.com). Lastly, for an international online resource, an example would be World Travel & Tourism Council (https://wttc.org/research/economic-impact).

7. Identify 10 ways you can make a positive impact when you travel.

1. research your destination

2. ditch single-use plastics (use reusable bags, straws, and water bottles)

3. support local businesses

4. use public transportation (bicycle, trains, buses, and shared cabs)

5. visit national parks and sanctuaries 

6. donate to schools or orphanages in the location

7. choose eco-friendly tourist activites/ attractions

8. respect culture

9. protect the biodiversity and ecosystem of the destination

10. share your experience

Sustainable Tourism: Japan

09.22.2022

Sustainable Tourism = Tourism that takes full account of its curent and future economic, social, and environmental impacts, addressing the needs of visitors, the industry, the environment and host communities.

Sustainable Tourism in Japan 

Nature plays a significant role in Japanese culture, and so ecotourism is an efficient method to learn about while admiring the country's natural beauty. With little resources, Japan assures to take good care of everything and maintain sustainability without waste. Japan's Sustainable Tourism Standards for Destinations being approved by the GSTC (Global Sustainable Tourism Council) serves as great evidence of the nation's commitment in implementing sustainable tourism. As of 2021, Japan has has 12 destinations selected in the Top 100 Sustainable Destinations Stories. Its inspiring stories and hardwork has also motivated many other desinations.

Best Practices:

• minimum amount of trash bins

  • Japanese people tend to bring their rubbish home

• visiting North of Japan

  • deserted by foreign visitors

• sustaining ecological footprint

  • hiking

  • cycling

  • taking the train; Shinkansen (bullet train)

  • neighboring Asian countries can travel to Japan via ferries

• protecting local environments and their biodiversities

• respecting and preserving culture

  • remove shoes when entering homes and some businesses

  • do not tip at restaurants 

  • cover tattoos in public

  • bow when greeting to show respect

  • stand on the left side of escalators

• supporting local economies

Ecotourism Activities

• • river-rafting in Gunma

  • hot springs; onsen

  • scuba diving and snorkeling

  • Visiting Japan's national parks

    • Fuji Hakone Izu National Park

    • Yakushima National Park

  • Viewing the Sakura

  • Eat Local

  • Learn about Japan's culture, religions, and traditions

    • visiting temples and shrines

Chapter One: "The Tourism System and Destinations" Summary

08.30.2022

1. Destination: Guam

2. Who are the providers of infrastructure and transportation in the destination?

The providers of infrastructure and transportation in Guam consist of both government and private sectors. Examples of government sectors would include GPA (Guam Power Authority), GWA (Guam Waterworks Authority), and GPD (Guam Police Department). As for private sectors, they would include GTA (Guam Telegram), GRTA (Guam Regional Transit Authority), and GSWA (Guam Solid Waste Authority).

3. What are the major attractions and events of the destination?

In Guam, there are various attractions to see and events to participate in. According to TripAdvisor, some of the top attractions in Guam would include Pagat Cave, Two Lovers Point, Ypao Beach, War in the Pacific National Historical Park, Talofofo Falls Park, and Valley of the Latte Adventure Park. Examples of events celebrated by both locals and tourists would include Liberation Day, Japan Autumn Festival, and other various festivals held in villages throughout the island such as the Crab Festival, Mango Festival, Donne Festival, Mango Festival, and a Coconut Festival.

4. What are the major built facilities?

Because Guam's economy relies on tourism, there are many facilities and attractions built to satisfy and entertain guests and tourists. These facilities and attractions consist of hotels, restaurants, shopping centers, and recreational sites. Examples of these would include Dusit Thani Guam Resort, the Tsubaki Tower, Meskla Dos, Pika's Cafe, Micronesia Mall, Guam Premier Outlets, Fish Eye, and Tagada Amusement Park.

5. How do you evaluate the service quality and friendliness within the destination?

Service quality and friendliness on Guam is usually evaluated by tour companies themselves. Other than that, it can also be rated by online surveys filled out by tourists. An example of a website would be TripAdvisor.

6. Are there aspects of the destination product that are missing and need to be added? How does the destination product need to be improved in the future?

Unfortunately, there are a few aspects of Guam that are missing. Guam can improve its industry by upgrading its public transportation, improving and prioritizing its cleanliness, and getting better internet connection. Guam could also improve by adding more services and new attractions such as a cruise and a zoo.