Policies & Expectations

Behavior Expectations

Athletes

Treat other climbers warmly and with respect.
Support one another through success and defeat.
Do not come if ill or injured.
Arrive on time.
We have a ZERO TOLERANCE policy for bullying and/or physical violence. Athletes will be sent home by coaches should they display this behavior at any time.

Parents

Remain off the padded areas for the duration of practice, unless climbing with membership or with coach approval.
Create a safe and positive environment for athletes by utilizing encouraging verbiage with their child.
Communicate openly and positively with coaching staff on any goals or concerns about your child or their team. We love feedback!
Do not bring child if ill or injured.

Season/Session Enrollment - Rec Teams

All Rec Team programs are now offered in four month seasons (Fall/Spring) or two month sessions (Winter/Summer). Beginning Fall 2021, current athletes will be automatically re-enrolled in their class each month. Any spaces that remain will be made available to those on the waitlist and other interested families once general registration opens.

Priority Registration Opens: Monday, 20 days before the start of the season/session
General Registration Opens: Monday, 13 days before the start of the season/session
Registration Closes: Friday, 8 days before the start of the season/session

Canceling / Freezing Team Participation

Cancellations

For SNA: Please submit a termination request here.

For LAX: Please contact LAX youth programs at youth.lax@sender.one.

Cancellation requests must be submitted one calendar month before you wish to leave the team (ex: if you wish to leave in March, you must submit your request before February 1st)
Unless your climber has a medical reason, we do not approve youth program freezes. However, if you wish to rejoin the team after cancelling, the enrollment fee is reduced to $39. (Exception: If leaving for Summer break and returning at the start of the Fall season, the re-enrollment fee is $0)
Please be aware that any mid-season youth program cancellations will not guarantee availability on the roster during enrollment the following season.
Please contact our Youth Programs at the email for your respective gym for any questions or concerns.
- youth.sna@sender.one
- youth.lax@sender.one
- youth.playa@sender.one
- youth.lakewood@sender.one

**Training Team and Competition Team require full season commitments. Please be aware that any mid-season Team Sender One cancellations will mean sacrificing their spot on the roster until they are offered a spot after participation in an upcoming tryout.

Attendance Expectations

Rec Teams

All athletes are required to attend the first practice of each new session to ensure that they do not miss our safety protocol review.
Do not come to practice if ill or injured.

Training Team & Team Sender One Comp Team

All athletes are required to attend the first practice of each new session to ensure that they do notmiss our safety protocol review.
Each athlete is expected to attend practices a minimum of 2x/wk. We strongly encourage 3x/wk.
In order to get most out of the training curriculum we expect athletes to be present for at least 80% of their practice days.
Do not come to practice if ill or injured.

Checking-In & Out

All children must check in at the front desk when they arrive for practice. If you don’t already have a scan card, see the front desk to be assigned one. At the beginning and end of practice, a parent or guardian must formally check in/out their climber by finding the coach and initialing that day’s roster.

Tardiness

All athletes are expected to be on time for warm ups and huddle which start at the beginning of practice time and run for the first 15 minutes. In an effort to prevent injury, any child who is 15 minutes or more late will not be able to participate in practice, as they will have missed an integral part of practice to ensure they are warm enough for practice.

Late Pick Up

All children are expected to be picked up by a parent or guardian by the end of practice. If a parent/guardian arrives 15 minutes after the end of practice, families will be charged a $20 late fee. If you are running late, please contact your facility and let them know your anticipated pick up time. If we don’t hear from you, emergency protocol will commence.

Please be advised that coaches are not responsible for children before or after practice times. If you choose to stay after practice, climbers under the age of 14 are required to be supervised by a parent or guardian.

Monthly EFT Billing

Youth Program members will be automatically billed on the first of each month. Upon transitioning into Recreational or Advanced Teams, a credit/debit card must be stored on the member's files by the first day of practice.

Recreational Team Dues:

1 practice/week = $214/month
2 practices/week = $289/month

Enrollment & Re-Enrollment Fees

New Rec team members will be charged a one-time enrollment fee of $59.

Should your family terminate from the program and wish to re-enroll on a future date, the re-enrollment fee will be $39.

Exception: If leaving for the Summer season only and returning at the start of the following Fall season, the re-enrollment fee is $0.

Prorating

We will only prorate your climber’s membership in the following circumstances:

If you start climbing at Sender One mid-session
If your practice is affected by a Sender One community event
For any class that is missed due to injury.

Crediting/Refunds

We do not offer credits or refunds for mid-session cancellations or unexpected absences. Please review our make-up policy for how we handle missed practices. We will offer a prorated credit for any class that is missed due to injury.

Rental Equipment

We provide all necessary climbing equipment to each climber at no additional cost during the designated class times only. If your climber comes to climb outside of their class, they will need to bring their own climbing equipment or rent the equipment from us at regular rental rates. Memberships do not include rental equipment.

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