Utilities to call

Power

Always at the top of the utility poles, so call FIRST: National Grid 800.642.4222. Plow through options and even if power is not out, use that option for trees on lines. Helpful to have Pole # and Address (4### Rubacks Grove Galway NY 12074). Have your account information handy so they will talk to you.

Cable 

Second line on the pole: Spectrum 800.892.4357. 

Landline 

There may be a label on the tree for At&T or Verizon. And yes, there are still landline users, so it is the third and final call, unless National Grid took the tree. Maybe you just need cables moved to a new pole.  Verizon 888.423.0900.  You will need the area code 518 and the prefix 882. Keep pushing through even if you do not have a landline.

Other Helpful Hints

• Use the word HAZARDOUS and you will get faster service

• Ask for Repair Representative

• Each of these companies use construction contractors, so they take the request and send it on to construction. Often you will receive a ticket #

• The final utility to move lines, will also take the pole home, if a new pole is involved.