National Grid Emergency Information

Stay safe before, during and after the storm.

Please keep safety a priority with the following reminders.

Electric Safety 

• Before a storm hits, ensure you are prepared. Keep flashlights and extra batteries on hand and make sure mobile devices are fully charged so you can stay connected in the event of an outage. For more visit NG Outage Central.

• If you see a downed power line, keep away from it and anything it may be in contact with. Downed lines should be immediately reported by calling National Grid at 1-800-867-5222 or 911.

• Generators used to supply power during an outage must be operated outdoors to prevent the buildup of deadly carbon monoxide. Before operating a generator, be sure to disconnect from National Grid’s system by shutting off the main breaker, located in the electric service panel. Failure to do this could endanger our crews and your neighbors.

• Customers who depend on electrically powered life support equipment, such as a respirator, should contact us at 1-800-642-4272 for information on requesting designation as a life support customer. In a medical emergency, always dial 911.

• If you lose power, turn off any appliances that were on when the power went off, but leave one light on so you will know when power is restored.

• Be sure to check on elderly family members, neighbors and others who may need assistance during an outage.

Gas Safety 

If you suspect a natural gas leak:

• Get Out – All occupants should leave the house or building immediately.
  Please do not use the telephone or light switches for any reason.

• Call – After leaving the house or building and reaching a safe environment, call 911 or our 24-hour gas emergency number: 1-800-892-2345.

• Stay Out – Do not return to your home until National Grid tells you it is safe.

Stay Connected 

• To receive outage alerts by text message, text* REG to 64743.
  Once registered, text OUT to 64743 to report an outage or STAT to check the status of your outage.
  *Message and data rates may apply. Text STOP to cancel.

• Outages can also be reported online or by calling 1-800-867-5222.

• To find safety information, report and check the status of outages, view storm updates and access outage maps, visit us at NG Outage Central. 

• Friend us on Facebook or follow us on Twitter to see the latest updates.