Social Services

Botetourt Resource Center: 33 Bedford Street, Buchanan, 24066 |mlucasbrc@yahoo.com | Provides information, case management and advocacy, crisis assistance, donated items, medical funding for seniors, food pantry, clothes closet, free firewood, small home repair and weatherization for seniors, recreation programs for seniors, and medical equipment loans. Call 540-254-1468 Mon-Thurs for information on services.

Mental Health Navigation Line: 540-985-6999 | Available to Roanoke City residents Monday-Friday, 1 pm - 7 pm | Carilion Clinic's Community Health and Outreach team can assist with issues related to mental health, substance use, social services, and financial assistance.

Social Services Offices

Botetourt County: 220 Commons Parkway, Daleville, 24083 | 540-591-5960 | Laura Mays-Smith, director | Adoption; Adult and child protective services; Childcare; Emergency assistance; Foster care; Medical assistance (Medicaid); Supplemental Nutrition Assistance Program (SNAP); Temporary Assistance to Needy Families

Roanoke City: 1510 Williamson Road NE, 3rd Floor, Roanoke, 24012 | 540-853-2591 | socialservices@roanokeva.gov | The Department of Social Services provides a wide array of mandated and non-mandated services to the citizens of Roanoke. These services include a network of protective, supportive, and temporary financial services that assist citizens with achieving a realistic and attainable level of self-sufficiency. These services include Benefit (Eligibility) Programs, Service Programs, Employment Services, and Training Services.

Franklin County: 120 East Court Street, Rocky Mount, 24151 | 540-483-9247 | Anita Turner, director: anita.turner@dss.virginia.gov | Agency of county government which administers federal, state, and local public assistance and social work service programs