Emergency Financial Assistance
Mental Health Navigation Line: 540-985-6999 | Available to Roanoke City residents Monday-Friday, 1 pm - 7 pm | Carilion Clinic's Community Health and Outreach team can assist with issues related to mental health, substance use, social services, and financial assistance.
CommonHelp is an application portal for Virginia residents who qualify to apply for assistance with childcare, energy (heating, fuel, or cooling), food, healthcare, assisted living or adult foster care, or family financial help.
Need Help Paying Bills is a website that gives resources to find financial assistance with bills, free items, housing, food, and emergency or long term help. There are local agencies near you, listed by state or program type, as well as national organizations, including charities or government social services. Everything from rent or utility bill assistance to free food pantries, mortgage payment help, free health or dental clinics and much more is listed.
24011
Total Action for Progress: 302 2nd Street SW, Roanoke, 24011| 540-283‑4800 | TAP's Eviction Prevention Program helps households in the City of Roanoke that had a loss of income due to COVID-19. Call before visiting to receive a list of items that they will need to bring when applying for assistance. To receive assistance, you must be at or below 80% of the Area Median Income. Assistance is available for payments past due as of April 1, 2021, and onward.
24013
Central Intake - Homeless Assistance Team: 339 Salem Avenue SW | 540-853-1163 | homeless@roanokeva.gov | Open Monday through Friday 8 am to 5 pm. | Central Intake acts as a single entry point for all sub-populations. It provides services that are tailored to meet the needs of those who are homeless or at risk of homelessness by utilizing a comprehensive referral system in collaboration with community services providers.
Presbyterian Community Center: 1228 Jamison Avenue SE, Roanoke| 540-982-2911 | info@pccse.org | Emergency financial assistance available for utilities, rent, mortgage, prescriptions, heating oil, and other life necessities. Must live in SE Roanoke. | Interview hours Monday through Thursday 9 am to 11:30 am and 1 pm to 2:30 pm.
Salvation Army: 724 Dale Avenue SE, Roanoke| 540-343-5335 | Crisis case management with short-term emergency financial assistance for utilities, as well as seasonal Wood Share program; more information here.
24016
Roanoke Area Ministries: 824 Campbell Avenue SW, Roanoke | 540-981-1732 | Emergency financial assistance available to prevent and alleviate homelessness. Applications accepted 9 am Monday and Tuesday. Only the first 10 applications will be processed. Click here to access the required forms.
St. Andrew's Catholic Church Crisis Aid Assistance: 631 North Jefferson St, Roanoke |Aid is available only if the individual has already applied and was unable to be helped by both RAM House and Commonwealth Catholic Charities. Requests must be sent through a referring agency,
24066 (Buchanan)
Botetourt Resource Center: 33 Bedford Street|botetourtresourcecenter.com | Provides information, case management and advocacy, crisis assistance, and medical funding for seniors. Call 540-254-1468 Mon-Thurs for information on services.
24121 (Moneta)
Agape Christian Center: 1159 Promised Land Road| 540-296-0609 | Food pantry, clothing, linens, appliances, firewood, home repairs, family mentoring, limited financial assistance, and more.
Lake Christian Ministries: 13157 S. Old Moneta Road| 540-297-3214 | lcmexdr@gmail.com | Food pantry, donated items, individual coaching, and emergency financial assistance. | Call for appointment from 9 am to noon Monday, Wednesday, or Friday.
24151 (Rocky Mount)
Helping Hands of Franklin County: 200 Dent Street| 540-483-2387 | helpinghandsfc@stepincva.com | Provides financial assistance to help meet the emergency needs of Franklin County citizens, such as electric bill termination notices, rent or mortgage issues, heating fuel, prescription medication, and other emergency needs, as well as budget counseling to clients and referrals to other appropriate agencies. 9 am - 12 pm, Tuesdays and Thursdays.
STEP, Inc.: 200 Dent Street | 540-483-5142 |felecia.watkins@stepincva.com | Rapid re-housing program: emergency financial assistance to homeless veterans, individuals and families. Homelessness prevention: provides financial assistance and on-going case management services for low-income families and individuals who are at risk of losing their home (rentals only).
24153
Salem/Roanoke County Food Pantry: 829 Indiana Street | 540-389-6938 |Clients who live in Roanoke County, Salem and Vinton who face either termination of electric, water, heating service or eviction from their homes may apply for assistance. Once per year we can help by sending a check directly to the vendor on behalf of our clients so they can keep vital services or remain in their home.
Utility Companies
Appalachian Power Company Payment Assistance Programs | 800-956-4237 | Set up alternate payment arrangements or payment extensions. Information on Medical Condition Certificates.