Step 11

Coordination and communication

Coordination (includes: surveillance, training, governance) and communication. These components define the 11th step of the Risk management Plan, being a key element due to the involvement of multiple stakeholders and user groups in the system.

As stated before, an important part of this step is already addressed due to the use to the use of the tool, as it enables seamless communication and information sharing through all stakeholders of the water reuse system.

Remember

ReTo has been deployed through a shareable, real-time updating and accessible web-platform. Therefore, all actors involved can access the information of their WRRMP in real time, from any location and have updated information.

Note

Besides the plan, other relevant communication channels should be available between the stakeholders and the public in general.

Coordination: What to consider?

Surveillance

The surveillance activities involve regular external assessments of the water production process at various stages, encompassing the entire system. These assessments should be carried out by independent organizations and should be incorporated into the Water Reuse Risk Management Plan (WRRMP).

The agencies responsible for conducting these activities can be identified within the stakeholder definition or explicitly mentioned in this section of the plan, even if the actual surveillance takes place after the development of the safety plan for water reuse applications.

Considering the importance of public acceptance, image, and reputation in water reuse, the findings from the surveillance activities may be made publicly available while considering the sensitivity of the subject matter.

Training

Training programs should be implemented to educate employees about emergency response and incident protocols. Similarly, farmers and other stakeholders should receive training on best practices within the context of water reuse, with a particular emphasis on emergency response and incident protocols.

The purpose of this approach is to enhance the skills, knowledge, and capabilities of individuals involved, as well as strengthening the organization's capacity to fulfill its commitments.

Staff training enables the effective operation and maintenance of implemented control measures and operational monitoring systems.

Governance

Governance in the water reuse area is currently in a -work in progress- phase. In many countries, the authorities in charge of granting permits, regulate the use of reclaimed water or give guidance in this matter, are not quite defined.

When the authorities are defined, the management of the plan must include them, specially, creating a communication channel between parties.

Communication: What to consider?

Communication

To ensure transparency, effective communication plays a crucial role.

Hence, it is imperative to establish protocols within the WRRMP that delineate how information will be conveyed among stakeholders. These protocols should encompass the exchange of data, reporting mechanisms for accidents and emergencies, notification procedures, sources of information, and consultation processes. By defining such protocols, the WRRMP ensures a structured and efficient flow of information, facilitating transparency throughout its implementation.