Housing/Shelter

The Region of Waterloo Housing Helpline

If you may need access to shelter, call the helpline below:

Phone: 519-624-9133 

Hours of Operation: 24/7

For Families, please call: 519-749-2450 

Hours of Operation: Monday-Friday, 8:30am-4:30pm

YWCA 

YWCA offers emergency shelter to cis women, trans women, and non-binary individuals

Helpline: 519-744-0120

Website: https://ywkw.ca

Location: 84 Frederick St, Kitchener

One Roof

One Roof offers a variety of services, including emergency shelter (to see other services, click the drop-down below). One Roof's emergency shelter is available to youth ages 16-25 and it on a first-come-first-serve basis

Phone: 519-742-2788

Location: 35 Sheldon Ave. N, Kitchener

Lutherwood

Lutherwood offers a range of housing services including: eviction prevention, finding housing, emergency shelter (see drop-down above), information for landlords, etc. To access housing services, see the contact information below

Hours of Operation: Monday-Friday, 8:30am-4:30pm

Website: https://www.lutherwood.ca

Kitchener

Phone: 519-749-2450

Location: 41 Weber St West, Kitchener

Cambridge

Phone: 519-623-9380

Location: 35 Dickson St, Cambridge

One Roof 

One Roof offers a variety of services including: drop-in services, emergency shelter (see drop-down above), supportive housing, shelter prevention, mental health and addictions, employment and education, and outreach services. To inquire about services, call the number below:

Phone: 519-742-2788

Location: 35 Sheldon Ave. N, Kitchener

Website: https://www.oneroof.org

Community Housing Applicant Portal 

 Log in - Central Waitlist (arcori-istcl.com) 

Printable Community Housing Application

Microsoft Word - DOCS_ADMIN-#2341841-v7-ROWCAS_APPLICATION_FORM_.doc (regionofwaterloo.ca) 

Email completed form to: housingapplication@regionofwaterloo.ca