Refund Policy

Last Updated: [20-11-2025]
App Name: Promptly
Support Email: help@promptly.ai

Thank you for using Promptly, an AI Prompts Generator app that allows users to access free and premium prompts, purchase coins, and generate AI images from uploaded photos.
This Refund Policy explains how refunds are handled for purchases made within our app.

By using Promptly or making any purchase, you agree to the terms outlined below.

1. General Refund Policy

All purchases made on the Promptly app are final, non-refundable, and non-transferable.
This includes, but is not limited to:

• Coin purchases (in-app recharge)
  
  

• Premium prompt purchases
  
  

• Image generation credits (if applicable)
  
  

• Subscription plans (if applicable)
  
  

Once a user purchases coins or unlocks premium content, Promptly cannot issue refunds because digital goods cannot be returned, and access is granted instantly.

2. Refunds for Coin Purchases

2.1 Coins Are Non-Refundable

Coins purchased through the app cannot be refunded under any circumstances once the transaction is successful.

2.2 Duplicate Transactions

If a user is charged twice for the same purchase, Promptly will investigate the transaction.
After verification, we may issue:

• A refund, or
  
  

• An equivalent coin credit inside the app
  
  

The decision will depend on payment gateway confirmation.

To claim:
Email us at help@promptly.ai with:

• Your payment receipt
  
  

• Transaction ID
  
  

• Screenshot of the issue
  
  

3. Refunds for Premium Prompts

3.1 No Refund After Access

Once a premium prompt is unlocked, the content becomes instantly accessible and downloadable.
Therefore, refunds cannot be issued for premium prompt purchases.

3.2 Accidental purchase

If you believe you made a purchase by mistake, you must contact us within 24 hours of the transaction.
However, approval is not guaranteed and solely depends on:

• Content not being accessed
  
  

• Coin balance not being used
  
  

• Payment gateway verification
  
  

4. Image Generation & Photo Uploads

4.1 Failed Image Generation

If your image generation fails due to technical issues, you may receive:

• A re-generation credit, or
  
  

• Coin compensation
  
  

Refund to original payment method will not be provided.

4.2 Poor Output Quality

AI-generated results may vary depending on:

• Photo quality
  
  

• Selected style
  
  

• Model processing
  
  

Refunds are not provided based on dissatisfaction or subjective expectations.

5. Processing Errors & Technical Issues

If your purchase is successful but coins or premium content are not credited to your account:

1. Do not initiate multiple payments
   
   

2. Email us at help@promptly.ai with:
   
   

   • Transaction ID
     
     

   • Screenshot
     
     

   • Registered mobile/email on the app
     
     

After verification, we will manually credit coins or unlock content.

Refunds will only be issued when:

• Payment was received by us
  
  

• But the system failed to deliver the product
  
  

• And delivery cannot be completed manually
  
  

Promptly reserves the right to determine the appropriate resolution.

6. Purchases Through Google Play / App Store

If your purchase was made through:

• Google Play Store, or
  
  

• Apple App Store, or
  
  

• Any third-party platform
  
  

Refund requests must be processed as per their individual refund rules.

Promptly cannot override Google/Apple refund decisions.

Links:

• Google Play refund policy
  
  

• Apple App Store refund policy
  
  

7. Unauthorized Transactions

If you believe there is an unauthorized or fraudulent transaction:

1. Contact your bank or payment provider immediately
   
   

2. Report the issue to help@promptly.ai
   
   

3. Provide a written statement confirming the unauthorized charge
   
   

After investigation, we may:

• Block the account
  
  

• Disable fraudulent activity
  
  

• Report the incident to the payment gateway
  
  

Refund decisions will depend on verified evidence.

8. Subscription Renewals (If Applicable)

If Promptly introduces subscription plans in the future:

• Renewals are automatic unless canceled
  
  

• Cancellation stops future charges
  
  

• Already-charged amounts are not refundable
  
  

• Users must cancel at least 24 hours before renewal
  
  

9. Incorrect, Incomplete, or Failed Delivery

If Promptly is unable to deliver the purchased digital product due to:

• System errors
  
  

• Network failure
  
  

• Server downtime
  
  

We will either:

• Deliver the product again, OR
  
  

• Offer in-app compensation (coins/credits)
  
  

Refunds will not be issued unless we are permanently unable to deliver the purchased item.

10. Contact for Refund Issues

If you face any purchase-related issues, please contact our support team:

📩 Email: help@promptly.ai
⏱ Support Hours: Monday–Saturday (10 AM – 7 PM IST)

Please include:

• Full name
  
  

• Registered email/mobile
  
  

• Transaction details
  
  

• Screenshot
  
  

We will respond within 48–72 hours.

11. Changes to This Refund Policy

Promptly reserves the right to update or modify this Refund Policy at any time.
If changes are made, the updated version will be posted within the app or website with a revised “Last Updated” date.