Last Updated: [20-11-2025]
App Name: Promptly
Support Email: help@promptly.ai
Promptly (“App”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, secure, and manage your personal information when you access or use the Promptly application and related services.
By using Promptly, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue using the App immediately.
This Policy applies to:
Users who download and use the Promptly mobile app
Users who visit our website or access our API
Users who purchase Coins or premium subscriptions
Users who upload images or prompts for AI generation
This Policy does not apply to third-party websites, applications, or services linked from our platform.
We collect several types of information to operate, improve, and secure our services.
When you create or sign in to your account, we may collect:
Full name (optional)
Email address
Phone number (optional)
Password or third-party login data (Google, Apple, etc.)
This includes any content you submit:
Prompts, text inputs, and descriptions
Uploaded images/photos
Saved AI-generated images
Custom prompt templates
You are responsible for ensuring you own or have permission to use the images and content you upload.
When purchasing Coins, premium prompts, or subscriptions:
Transaction ID
Order history
Amount paid
Purchase details
We do not collect or store your card numbers, UPI IDs, CVV, or banking credentials. These are handled entirely by your payment provider (Google Play, Apple Pay, Paytm, Razorpay, Stripe, etc.).
Device model, brand, OS version
App version and installation data
IP address
Device identifiers (IDFA, Android Advertising ID)
Network provider and connection type
Feature usage patterns
Prompts generated, images created
App interactions and session duration
Coins earned, spent, purchased
Refer and earn activity
We use:
Cookies
Local storage
SDKs (analytics, crash reports)
Pixel tags
Web beacons
These help improve usability, personalization, and app performance.
We use your data for the following lawful purposes:
Generate prompts and images
Process transactions and Coins
Manage user accounts
Provide AI generation services
Customize your experience
Analyze performance
Fix bugs and optimize speed
Train models using anonymized data
Improve accuracy of AI outputs
Verify user identity (if required)
Detect fraudulent activity
Prevent misuse of features
Comply with Indian laws, court orders, or government requests
Respond to queries and complaints
Troubleshoot errors
Manage refund and payment issues
If you consent or choose to opt-in:
Send updates about new features
Promotional offers
Transactional notifications
Important policy changes
You can unsubscribe anytime.
Your uploaded photos are processed ONLY for generating AI outputs.
Images may be stored temporarily during processing
They may be deleted automatically after generation unless you save them
Saved images remain in your gallery/cloud until you manually delete them
We do not use your personal photos to train our AI models unless we explicitly request and you give your consent.
You may request deletion of:
Uploaded photos
Generated images
Entire account data
via help@promptly.ai
We do not sell, rent, or trade your personal data.
We may share limited information only in the following situations:
Trusted third-party partners who assist with:
Cloud hosting & storage
AI model processing
Payment processing
Analytics & performance monitoring
Push notifications
Fraud detection
They access data only to perform the required services.
We may share data if required by:
Indian government authorities
Law enforcement
Court orders
Applicable laws (IT Act, 2000, and amendments)
If Promptly is involved in a merger, acquisition, sale, or restructuring:
User data may be transferred
You will be notified of any changes
We retain your data only as long as necessary for:
Providing services
Legal compliance
Resolving disputes
Maintaining transaction history
Uploaded photos may be retained only until:
They are processed
You delete them
You request removal
We may retain anonymized data indefinitely for analytical purposes.
We use industry-level safety standards including:
End-to-end encryption (where applicable)
Secure cloud servers
Access controls
Firewalls
Multi-layer authentication
SSL/TLS encryption
Regular vulnerability audits
Despite best efforts, no system is completely secure.
You agree to use the app at your own risk.
Depending on applicable law, you may:
Access your personal data
Update incorrect information
Delete your account and stored data
Withdraw your consent
Request deletion of photos
Disable cookies and SDK tracking
Export your data
To exercise these rights, email us at:
📧 help@promptly.ai
We may verify your identity before processing requests.
Some data may be processed or stored on servers located outside India (e.g., USA, Singapore, Europe).
We ensure all transfers comply with applicable Indian regulations and global privacy standards.
Promptly is not designed for children below 13 years.
We do not knowingly collect data from minors.
If a child’s data is found, we delete it immediately.
Promptly may contain links or integrations with:
Social media platforms
Payment gateways
Partner websites
We are not responsible for their privacy practices or content.
Users must review their policies independently.
We may revise this Privacy Policy from time to time.
If significant changes are made, we will notify users via:
App notifications
Email
Updated “Last Updated” date
Continued use of the App constitutes acceptance of the updated Policy.
If you have questions, complaints, or requests related to this Privacy Policy, contact us at:
📧 help@promptly.ai
We respond to most queries within 7–14 business days.