Welcome to the Promptly FAQ Page. Here you will find answers to the most commonly asked questions about using our AI Prompt Generator, premium features, coin system, photo-based image generation, and account support.
If you need additional help, feel free to contact us at help@promptly.ai
Promptly is an AI-powered Prompt Generator app designed to help users create high-quality prompts for AI tools, images, videos, chatbots, and other creative needs.
The app offers:
Free prompts
Premium prompts
Photo-based AI image creation
A recharge and coin system for purchases
You can browse free prompts or purchase premium prompts using coins. If you want to generate AI images, you can upload your photo and let the app create images based on the selected prompt style.
Yes, Promptly offers free prompts.
Premium prompts and advanced features require coins, which can be purchased via in-app recharge.
Free Prompts are available to all users without any payment. You can browse, copy, and use them anytime.
Premium Prompts are high-quality, specialized prompts created by expert AI prompt designers. These prompts require coin payment before access.
You may see a preview or short description, but full content is unlocked only after payment.
Coins are the virtual in-app currency used to unlock premium prompts and special features.
You can get coins through:
In-app recharge
Promotional offers (if available)
Referral bonuses (if available)
No. All coin purchases are final and non-refundable, as mentioned in our Terms & Conditions.
Depending on your region and device, we support:
UPI
Debit/Credit Cards
Net Banking
Wallets (Google Pay, PhonePe, Paytm, etc.)
Yes. You can upload your photo, and the app will generate images based on your selected prompt style.
We temporarily store your photo only for processing.
Your data is handled securely as per our Privacy Policy.
No.
Your uploaded photos are never shared, sold, or used for training AI models without your consent.
Photos uploaded for image generation are automatically deleted within a limited time after processing.
AI results may vary. If you face issues:
Try another photo
Use a different style
Contact support at help@promptly.ai
Basic browsing may be allowed without an account, but:
Saving history
Managing coins
Premium purchases
Image generation
require user login.
Use the “Forgot Password” option or contact help@promptly.ai for assistance.
You can request account deletion anytime through our "Delete Account Request" page.
Once the request is processed, all your personal data, photos, and purchase details will be permanently deleted.
We collect:
Basic account information
Uploaded photos for image generation (temporary)
Purchase and transaction details
Usage analytics to improve the app
Read the full Privacy Policy for details.
No.
Promptly does not sell or trade user data under any circumstances.
Submit a request via:
Account Deletion Page (available inside the app)
or email us at help@promptly.ai
No.
Once unlocked, premium prompts cannot be refunded.
Please share your payment receipt with us at help@promptly.ai
We will verify and credit the coins manually.
Possible reasons:
Payment gateway error
Insufficient balance
Bank restrictions
Network issues
Try again after some time.
Try:
Clearing app cache
Updating to the latest version
Checking internet connection
Restarting your device
This may happen due to:
High traffic
Slow internet
Server load
Please wait or try again.
Yes.
Promptly follows:
Indian IT Act
Data Protection principles
Global privacy standards
Invoices are automatically provided via the payment gateway.
You can reach us at:
📩 help@promptly.ai
Our support team is available Monday–Saturday (10 AM to 7 PM IST).