If you've ever found yourself frantically searching for a way to reach a live person at Ticketmaster, you're not alone. Whether you're locked out of your account, need accessible seating, or simply want to order tickets over the phone, knowing the right Ticketmaster phone number can save you hours of frustration. This comprehensive guide covers every official Ticketmaster contact number, customer service option, and insider tip to help you get the assistance you need quickly.
Ticketmaster is the world's largest ticket marketplace, handling millions of transactions for concerts, sports events, theater performances, and more. With that volume comes occasional issues—lost tickets, account lockouts, payment problems, or last-minute event changes. Having the correct Ticketmaster customer service phone number on hand can make all the difference when time is of the essence.
1-800-653-8000 is the main Ticketmaster customer service phone number for general assistance. This is the number you should call for most issues, including:
Account access problems
Ticket delivery questions
Payment and billing issues
Event information
General inquiries
Customer service representatives are available at the following times (local market time):
Monday - Friday: 9:00 AM to 8:30 PM
Saturday: 9:00 AM to 7:00 PM
Sunday: 9:00 AM to 6:00 PM
Getting through to a live person at Ticketmaster can sometimes require patience. Here are some proven strategies:
Call during off-peak hours — Early morning right when lines open or late evening just before closing tend to have shorter wait times.
Have your order number ready — This speeds up the verification process significantly.
Be clear about your issue — The automated system will try to direct you to self-service options. If you need a live agent, you may need to say "no" to automated prompts or clearly state "representative".
Use the callback option — If available, this saves you from waiting on hold.
For fans requiring accessible seating accommodations, Ticketmaster has a dedicated support line. 1-800-877-7575 connects you directly with an Accessible Seating Fan Support Specialist.
This specialized team can assist with:
Booking ADA-compliant seating
Navigating venue accessibility features
Understanding accessibility policies for specific events
Addressing mobility and sensory needs
This number is staffed by representatives trained specifically in accessibility requirements, ensuring you get knowledgeable assistance for your needs.
If you prefer to purchase tickets the old-fashioned way—or if you're having trouble with the website or app—Ticketmaster offers a dedicated phone ordering line. 1-800-745-3000 is the Ticketmaster National Sales number for placing ticket orders over the phone.
This is particularly useful for:
Customers who prefer speaking with a sales representative
Those experiencing technical difficulties online
Purchases requiring special assistance
Bulk or group ticket orders
For Ticketmaster customers in Canada, there's a dedicated support number: 1-855-985-4357. This line is available for assistance with Ticketmaster account issues, including:
Account lockouts
Email or phone number changes
Password resets
General account management
Representatives are available during the same hours as the US service: Monday through Friday 9:00 AM to 8:30 PM, Saturday 9:00 AM to 7:00 PM, and Sunday 9:00 AM to 6:00 PM local market time.
For fans down under, Ticketmaster Australia provides several contact options:
General Support: 1300 308 999, available Monday to Sunday, 9:00 AM – 5:00 PM AEST
Resale Support: 1300 651 607 or resale.service@ticketmaster.com.au
Physical Address: Ticketmaster Resale, Level 5, 364 Lonsdale Street, Melbourne, Victoria 3000
Australian customers can also submit queries through the Fan Support portal on the Ticketmaster Australia website, especially for events within three days.
For customers in Singapore and the surrounding region, Ticketmaster provides a hotline at +65 6018 7645 (international dialing rates apply for overseas callers). The Fan Support team is available from 10:00 AM to 6:00 PM.
Dutch customers have multiple options for reaching Ticketmaster:
Domestic Service Line: 0900-3001250 (local rate)
Domestic Service Questions: 0900-3001255
International Callers: 0031 (0) 88 123 24 25 (only reachable with a foreign number)
While phone support is often the fastest way to resolve urgent issues, Ticketmaster offers several other channels for customer service:
For customers who already have tickets, Ticketmaster provides a chat feature. Simply sign in to your account, find your order in "My Tickets," and select the "Chat With Us" icon. This can be a convenient alternative to waiting on hold.
For less urgent matters, email can be an effective way to reach Ticketmaster. While the primary customer service email isn't publicly listed for general inquiries, you can submit a request through the Ticketmaster Help Center. For Ticketmaster Today (a related service), you can email customerservice@ticketstoday.com or call 1-800-594-8499.
The Ticketmaster Help Center (help.ticketmaster.com) contains extensive self-service resources. Many common issues—like account lockouts, ticket transfers, and refund policies—can be resolved without ever picking up the phone.
Ticketmaster maintains active social media presences on Twitter (X) and Facebook. While these channels aren't typically used for sensitive account issues, they can be helpful for general questions and escalating unresolved problems.
Understanding when to call and which number to use can save you valuable time:
If you've been locked out of your Ticketmaster account, call 1-800-653-8000 (US) or 1-855-985-4357 (Canada). Representatives can verify your identity and help you regain access.
If your event is within three days and you still haven't received your tickets, contact Fan Support immediately. The general customer service line at 1-800-653-8000 can assist with this issue.
Refund policies vary by event and organizer. Customer service representatives can explain your options and process eligible refunds.
When events are postponed, rescheduled, or canceled, Ticketmaster typically sends notifications. If you haven't received information or need clarification, the customer service line can provide updates.
If your credit card was declined, you were double-charged, or you're experiencing other payment problems, customer service can investigate and resolve these issues.
To make your call as efficient as possible, gather the following information beforehand:
Your Ticketmaster account email address
Your order confirmation number (found in your confirmation email)
The event name, date, and venue
The last four digits of the credit card used for purchase
A clear description of your issue
Having this information ready can significantly reduce your call time and help the representative assist you more effectively.
Ticketmaster has multiple phone numbers for different purposes. Using the wrong number can lead to transfers, longer wait times, or frustration. Always verify you're calling the appropriate line for your specific need.
Monday mornings and the days following major ticket releases tend to have the longest wait times. If your issue isn't urgent, try calling mid-week or later in the day.
Many common issues—like password resets, ticket transfers, and account updates—can be resolved through the Ticketmaster website or app without speaking to a representative. Check the Help Center before calling.
Navigating Ticketmaster's customer service doesn't have to be a headache. With the right phone number and a bit of preparation, you can get the help you need quickly. Bookmark this guide so you always have the correct Ticketmaster contact information at your fingertips.
Remember the key numbers:
General Customer Service: 1-800-653-8000
Accessible Seating: 1-800-877-7575
Phone Orders: 1-800-745-3000
Canadian Support: 1-855-985-4357
Australian Support: 1300 308 999
Whether you're buying tickets, troubleshooting an account issue, or planning your next live event experience, knowing how to reach Ticketmaster's customer service team ensures you're never left in the dark.