How to Fix Samsung Printer Offline Error? (Tutorial Steps)

Has your Samsung printer stopped working? Is it showing the “printer offline error” on the display? This is a common problem many printer users face. I’ll help you fix your Samsung printer when it shows an offline error. If you’re looking for a solution, I’ll explain the common causes and easy ways to fix them.

I am a technical expert and have been working with printers and other devices for many years. I recently started writing because many beginners struggle with printer troubleshooting. So, here I am to assist you. Let’s dive into the methods to fix an offline Samsung printer.

Why Is My Samsung Printer Showing an Offline Error?

A Samsung printer shows an offline error when it loses connection to your computer or network. Common causes include loose cables, weak Wi-Fi, outdated drivers, a stuck print queue, or incorrect printer settings. Paper jams or IP address changes can also trigger the issue. Checking connections, updating drivers, clearing the queue, and ensuring the printer is set as the default usually brings it back online quickly.

Solution 1: Check Physical Connections

As the connection disruption might cause a printer offline error, you need to first check the wired and wireless connections. Here are the steps to check the connections.

1. Check if the USB or Ethernet cable is securely connected to the printer and your computer.

2. Unplug the cables from the devices and reconnect after a few minutes.

3. Run the online speed test on the computer to check the internet speed.

4. Also, ensure that the printer and computer are on the same network.

After checking the connection, see if the error is gone. If not, try the next solution.

Solution 2: Restart Your Devices

Technical glitches with the printer or computer can cause this problem. Restart both devices to fix it.

Restart the Samsung Printer

1. Press the Power button on the printer to turn it off until the power light turns off.

2. Disconnect the printer from the main power outlet on the wall.

3. Wait for a minute, and then reconnect the printer to the wall outlet.

4. Finally, press the printer’s power button to turn on the power lights.

Restart Your Computer

1. Click the Windows icon on the computer, and then click the power button.

2. Select the Restart option to restart the computer.

Let the computer restart, and then check if the printer gets back online. If your issue doesn’t resolve, check out the next methods.

Solution 3: Run Troubleshooter on Your Windows PC

Windows has a built-in troubleshooter to fix printer or connection issues. Therefore, you can run that feature on the computer to detect the communication problem with the printer. The computer then detects and automatically resolves the issue. Use these steps to run the troubleshooter on Windows.

• Search for Settings in the Start menu on the computer. \

• Select System from the left side bar, and scroll down to locate Troubleshoot.

• Select the Other Troubleshooters option, find the specific troubleshooter, and select Run to allow the computer to detect the printer issue. 

• Finally, the computer will detect and resolve the issue automatically.

That’s how you can use the Windows built-in feature to resolve the offline printer issue. Check further methods if the problem persists.

Solution 4: Uninstall & Reinstall Samsung Printer Drivers

Printer drivers are software that allow printers to communicate with your computer. When they aren’t updated on the computer, the printer doesn’t work properly and may stop printing altogether. Therefore, uninstall the printer drivers and reinstall the latest version. Uninstalling old drivers is optional, but it helps prevent conflicts. Here are the detailed steps.

Step 1: Uninstall Old Printer Drivers

1. Go to Windows Settings by searching for it in the Start menu.

2. Select Apps from the left sidebar, and select Installed apps. 

3. Check for your Samsung printer driver, and click the three dots on it.

4. Finally, select the Uninstall option to remove the old drivers from the System.

Step 2: Reinstall the Latest Printer Drivers

1. Visit support.hp.com on the internet browser. (Note: HP acquired the Samsung printer brand in 2017).

2. Select Software and Drivers from the on-screen options, and select Printer as the product type.

3. Type your printer model name in the search bar and press Enter.

4. Click on all software and drivers, and then select the suitable drivers under it, and click the Download button next to it.

5. Let the driver file download on the computer, and find the file in the downloads folder.

6. Double-click on the file, and allow it to install on the computer.

   Frequently Asked Questions

Question

How Do I Get My Samsung Printer Back Online?

You can follow a few simple ways to get the printer back online. For instance, update the printer drivers, run the troubleshooter on the computer, and correct the printer settings. Also, check the printer’s connection and make sure the cables are secure and the Wi-Fi is within range.

Question

What Makes My Samsung Printer Go Offline?

A Samsung printer may go offline due to unstable network connections, outdated drivers, incorrect settings, or USB/Wi-Fi issues. It may also happen when the printer is not turned on properly from the main switch.

Question

How Does Reinstalling Drivers Resolve Samsung Printer Offline Error?

Printer drivers allow the printer to communicate with the computer. When you send a print command, the printer recognizes it and performs the task. However, if the drivers are not updated, the printer may not communicate properly, leading to a printer offline issue.

Source: How to Fix Samsung Printer Offline Error