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An offline printer means it’s not connected to your device through USB or Wi-Fi. As a result, the printer’s display or your computer’s screen shows an “offline” status. When this happens, the printer stops printing or responding to commands. One common sign of an offline printer is when the Wi-Fi icon on the printer stops flashing.
In this blog, I will discuss "How to fix the HP OfficeJet 9015e printer offline error" on a Mac. As someone who often needs to print documents, I faced this issue with my HP printer and learned how to fix it. I use my printer regularly for printing notes and other documents, so I decided to buy this model. At first, I found it a little tricky to use, but over time, I got used to it.
Today, I am going to share the methods I used to fix the offline issue with my 'HP OfficeJet 9015e Printer'. Follow along carefully so you can get your printer back online quickly.
Why Is My HP Printer Offline?
Why Is My HP Printer Offline?
There are countless reasons why an HP printer goes offline. Here are some reasons that I have discovered in my printing journey.
Minor technical glitches on connected devices.
Power and connection issues with the printer.
Issues with the HP printer drivers.
More issues could be possible behind the 'offline printer error'. But these are the most common. Now, let’s check the solutions to these problems.
4 Best Solutions to Resolve HP Printer Offline Error on Mac
4 Best Solutions to Resolve HP Printer Offline Error on Mac
Remember, fixing the 'offline printer issue' on a Mac is slightly different from that on a Windows computer. However, the basic troubleshooting is the same.
Solution 1: Check Connections
Solution 1: Check Connections
Check if the printer is securely connected to the USB or Wi-Fi connection. If the wire is loose, tighten it. If necessary, replace the cable. Also, test the internet speed on the computer by running an online speed test. If the speed is low, it may cause connection issues, leading to the offline error.
Note: Your HP OfficeJet 9015e should be on the same network as your Mac. If they are on different networks, the offline error is more likely to happen.
Solution 2: Restart Printer and Mac
Solution 2: Restart Printer and Mac
If network or connection issues are causing the offline error on your HP printer, it’s important to restart the wireless router and your Mac.
Disconnect the power cable of the printer from the main power switch.
Reconnect the power cable to the power switch after 30 seconds.
To restart the Mac computer, click the Apple menu at the top left corner and click Restart.
Click the Restart button again to confirm when a prompt appears.
Check if the offline issue disappears. If not, move on to the next method.
Solution 3: Set HP Printer Online
Solution 3: Set HP Printer Online
Sometimes, due to a mistake or technical problems, the printer is set offline on a Mac. As a result, the printer cannot print or respond properly. In this situation, you should set it offline using the steps given below:
Go to the Apple menu in the top right corner of the screen and select System Settings. On older macOS, it’s System Preferences.
Select Printers & Scanners, and select your printer’s name from the list.
If the printer shows offline, right-click it and select Reset Printing System.
Note: This removes all printer settings, so re-add your printer afterward.
Click the (+) sign to add your printer model from the displayed list on the Mac.
This is how you can set the HP printer online again and fix the offline error. Check if your printer works.
Solution 4: Update Printer Drivers
Solution 4: Update Printer Drivers
Printer drivers are the software that enable a printer to communicate with a computer. If these drivers are not up to date, the printer will go offline. Here is how to update these HP drivers:
Visit support.hp.com, scroll down, and type your printer’s name in the search box.
Select Software & Drivers from the given options.
Select the HP Easy Start driver and click the Download button.
After downloading, open the file from the Downloads folder.
Double-click on the file, and let it install by clicking Yes to the message that appears on the screen.
After updating the drivers, check if the printer is still showing an offline status. However, a driver update fixes the issue completely in most cases.
Final Words
Final Words
These steps should help you bring your HP OfficeJet 9015e back online. It’s a common issue that almost everyone experiences at some point. However, you can easily fix it by restarting the router and device, setting the printer online on Mac, and checking its power and wireless connections. Most of the time, the issue resolves by just fixing the printer’s connections.
Frequently Asked Questions
Frequently Asked Questions
Question
Why Is My HP Printer Offline Even When Connected to Wi-Fi?
Why Is My HP Printer Offline Even When Connected to Wi-Fi?
If your printer is showing offline even when it’s connected to Wi-Fi, check if the printer and device are on the same network. Sometimes, when the devices are connected to a different network, the printer shows as offline.
Question
What Makes My HP Printer Go Offline Suddenly?
What Makes My HP Printer Go Offline Suddenly?
Your printer doesn’t go offline suddenly; there is always an underlying problem. It could be due to a poor internet connection, incorrect printer settings, or a driver issue. There can be other reasons too, but these are the most common ones.
Question
How Do I Get My HP OfficeJet 9015e Back Online?
How Do I Get My HP OfficeJet 9015e Back Online?
To get your printer back online, follow the troubleshooting methods, which include checking the power, cable, and internet connection. The printer may have been set to offline mode by mistake on your Mac.
Source: How to Fix HP Printer Offline Issue on Mac
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