THE Real Story.

One of the team leaders calls a customer from Kyotera Branch at the launch of the CS 2.45 campaign.

This customer, desperate for cash from PCUL, travels to the Kyotera office to collect up cash only to be told that he could only get 200,000shs after  making a deposit of 3.000.000shs into his Platinum Credit account. Because the client didn't have that type of money at the time, the Team leader offers to "borrow" money from "somewhere" to help the client.

After about 10 minutes, the TL deposits 2,700,000Shs into the PCUL account (LGF); the TL had already noted the balances on the Client's Mambu account and how this would benefit the client's take-home pay.

THE OCCURRENCE

Following that, the Team leader obtains the client's phone, submits an application for 3,200,000shs over USSD, the money is credited to the client's bank account, and they proceed to the Stanbic Agent to withdraw the money.

The consumer is informed by the Team-leader that he had deposited 3,000,000Ushs.

and demanded that the client returns it to him as a refund and keep the remaining 200,000 shs.

It was later discovered that the TL had transferred 2.7 million shillings into the PCL account (LGF) for the client to qualify for more money over a longer period of time.

The customer suffered a financial loss of 230,000shs due to a deposit of merely 2.7 M.

The team leader earns airfare, airtime, and commission over a loan sold by manipulation of the system.

The team leader and Mobile agent have formed a commercial trading syndicate within the branch, an activity that is considered as incompatible with PCUL's business. This has resulted into brand damage.

Note: Everything that happened at Kyotera was the result of a syndicate between employees and customers, complete with elements of conflict of interest and system manipulation, all of which are considered gross misconduct under the PCUL employee code of conduct.

We are all advised to desist from these acts as these lead to summary dismissal.