2025: Open every day including bank holidays. Text or WhatsApp message is the best way to get in touch but feel free to call if you prefer. Contact Mark on 07973614437 text/whatsapp/call. 323 Tudor Drive, Kingston upon Thames KT2 5PF. Click here for directions / map . Lots of 5 star reviews - click here
Drop off / pick up your devices Mon-Sun, 0800-2100. PLEASE ARRANGE A TIME BEFOREHAND.
If you have a desktop computer I only need the main unit. I don't need peripherals such as screens, keyboards, mouse, cameras etc.
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Most common problems dealt with:
Startup problems on all types of computers.
Poor performance of the operating system and programs.
Repair and update loops on Windows / Mac computers.
Lost data from a range of devices including old computers.
Laptop liquid spills, broken screens, keyboards, hinges.
Most popular services / upgrades provided:
Replacing slow HDD hard drives with fast SSD hard drives = 5-10x increase in performance.
Increasing the storage capacity of PC's / Macs without losing programs, settings, data.
Increasing the amount of fast memory (RAM) to boost performance when multi-tasking.
Microsoft Office installation and problem solving - especially Outlook Email
DUAL BOOTING - installing more than one copy of Windows or MacOS on a computer.
Designing and building desktop and gaming PCs.
Internal PC / fan clean + CPU thermal paste replacement - critical to performance.
Setting up new PCs / Macs and migrating data/software across from old PCs / Macs.
Upgrading Windows 7 or 8 or 10 to Windows 11.
Upgrading Windows Home version to Professional or other versions.
Upgrading older MacOS versions to later versions without Apple's restrictions.
Data backup and organisation.
Creating portable versions of Windows or MacOS as backup or emergency drives.
Replacing laptop DVD drives with a second hard drive.
FULL LIST OF SERVICES: Please call or message for prices / quotes if not stated.
Data recovery: No data recovered = no charges. If data is recovered the cost depends on the data capacity of the hard drive: 128 GB or less = £49. 500 GB or less = £99. 1 TB drive = £149. 2TB drive = £199. > 2TB drive - please ask for a quote. Most types of storage devices covered - including internal hard drives, external hard drives, SD cards, flash drives. Most filesystems covered including Windows, Mac, Linux formatted devices (NTFS/ FAT/ APFS/ HFS+/ EXT). Data from old computers can usually be recovered even if they don't power on. See the 'Data recovery' page for more details.
PC and Mac repairs: No fix, no fee or from £50 + parts if required. The most common problems are 1) issues preventing startup. 2) Automatic repair loop. 3) slow startup / shutdown times and poor program performance. 4) System crashes / BSOD errors. Sometimes a new hard drive will be required and / or a reinstallation of Windows or MacOS. Please remember to backup your files on a regular basis.
Apple Macs are usually upgradable but it depends on the model. Common upgrades include replacing older hard drives (HDDs) with an SSD drive, adding extra RAM and upgrading the MacOS. Adding extra storage space is a popular upgrade for Macs. Send me details of your machine and I can tell you if it's upgradable or not.
Hard drive and operating system upgrades will retain all your programs, settings and files. This is called an in place upgrade. Some customers choose to have a new copy of the operating system installed in order to start from scratch - similar to when you buy a new computer.
Upgrade any PC to Windows 11 or any Mac to the latest version of the Mac operatings system (MacOS). Microsoft and Apple have arbitary limitations on which PCs and Macs can update to the latest operating systems. This renders older models unable to access new features and newer versions of 3rd party software such as Adobe, Office etc. I can upgrade any working PC or Mac to the latest OS. Get in touch if you would like more information. Various options available including keeping your existing setup and installing the newer OS on the same computer.
Design and build service for Desktop and Gaming PCs. You can choose the components yourself and I will build the PC. Or I can select the best combination of components based on a budget - then build it. Have a completely new build or upgrade your existing PC with any combination of compatible components. This is what you need for a brand new build: Case, power supply, motherboard, CPU, Graphics card, memory (RAM), storage (SSD/HDD), Cooling (heat sink or water cooler), fans / fan hub, operating system (Windows in most cases). LED lighting (optional). Plus any peripherals if you don't have them already (Monitor, keyboard, mouse etc.) I charge £100 to build the PC if you supply all the components. £150 if I design the PC build, take delivery of parts, then build it. £39 to buy and install Windows 10 or 11 (optional). £49 to buy and install Microsoft Office (optional). £49 to move your existing version of Windows + programs + data over from your existing PC (optional).
Replacing conventional hard drives with Solid State Drives (SSDs) to give a BIG boost to computer performance and battery life. This can extend the life of older laptop and desktop PCs. £70 + cost of SSD drive. SSD drive guide prices: 120 GB = £25, 240 GB = £45, 480 GB drive = £75, 1 TB = £120, 2 TB = £190. Price will vary depending on the type of SSD drive required (NVME or M.2 sata or 2.5 inch sata).
RAM upgrades. £30 + cost of the RAM modules. The cost will depend on the amount of extra RAM you would like , the number of 'slots' available for RAM and the type of RAM (desktop or laptop , DDR3 or DDR4).
RAM modules for desktop and laptop PCs are different sizes and are not interchangeable.
DDR4 is the latest generation of RAM and is faster than DDR3. The two types are not interchangeable as they have different connectors. Your PC will either use DDR3 or DDR4 RAM depending on age.
Guide price DDR3 RAM: Add 1 x 2 GB = £15, Add 1 x 4 GB = £25, Add 1 x £8 GB = £50. DDR4 - add £10 to the DDR3 prices. I will give you a price once I know which upgrade you need.
Data Organisation: If you have large numbers of files (documents, photos, videos, music etc.) in multiple locations I can use specialist software to organise the data into a user friendly format. This might include removing duplicates, renaming files and folders by date, size, location etc. then copying or moving to a central location before carrying out a full backup.
Upgrade your edition of Windows to a higher spec version £60. Upgrade from Home to Pro or other versions. This gives you a number of extra features including Bitlocker, better control of windows updates, virtualisation, assigned access, remote desktop, update for business.
Microsoft Outlook Email: Fixing problems with Outlook. Backing up Emails, contacts etc. Moving Outlook from one PC to another PC. Upgrading Outlook to a new version e.g. 2010 to 2019. Converting emails and contacts to different formats - msg eml csv etc. Archiving emails. Once the number and size of emails, contacts and other data grows too large the performance of Outlook will deteriorate. Outlook will take longer to open and synchronize and simple tasks will 'hang' and take much longer to complete.
Buy a Linux 'live' USB The best option to add extra security for online banking and other sensitive online activity. Provides a formidable line of defence against tracking, viruses, spyware, spam etc. <Click here for more details>
Removal of software and / or files and folders that cannot be removed by usual methods. This can include old anti- virus software, bundleware, adware, old system files.
SEE THE RELEVANT PAGES FOR MORE DETAILS.
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Areas covered include: Kingston upon thames, Surbiton , New Malden , Raynes Park , Wimbledon , Earlsfield, Norbiton , Hampton , Hampton Hill, Hampton Court, Thames Ditton , Long Ditton, Oakhill, Berrylands, Coombe Hill, Morden, Motspur Park, Colliers Wood, Sutton, Cheam, Stoneleigh, Worcester Park, Tolworth, Weston Green, Esher, Walton on Thames, West Molesey, East Molesey, Sunbury, Shepperton, Chertsey, Addlestone, Weybridge, St Georges Hill, Oxshott, Chessington, Claygate, Epsom, Leatherhead, Banstead, Ewell, Croydon, Teddington, Twickenham , Fulwell, Strawberry Hill, St Margarets, Putney , Mitcham, Merton, Tooting, Balham, Richmond, Kew, Chiswick , Gunnersbury, Brentford , Ealing, Isleworth, Hounslow, Cranford.
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