CCM ISSUE 05 / REV. 01 / NOV. 2024

Training Media

If you want to live the jet-set lifestyle working as cabin crew you'll need to demonstrate hard work, dedication and professionalism, around the clock and the globe

cabin crew members provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight. Cabin Crew are trained to deal with security and emergency situations which may arise and can administer first aid to passengers.

As a cabin crew member, you'll ensure that all emergency equipment is in working order prior to take off and that there are enough supplies on board. You'll help passengers board the plane and give a demonstration of safety procedures and equipment.

Air cabin crew strive to make the flying experience pleasant for passengers and will serve refreshments and meals and sell gifts and duty-free items. You may work on short or long-haul flights

CABIN CREW SKILLS

communication skills
exceptional customer service
confidence in dealing with a range of people
good co-operation skills as you'll work with different teams day to day
compassion and the ability to support your colleagues
discretion when dealing with VIPs or royalty
competence in handling difficult situations and the ability to remain calm under pressure and in emergency situations
the gift of being tactful and diplomatic but also assertive where necessary
commercial awareness and sales skills
flexibility in working unsocial hours on any day of the year
the capability to work quickly and efficiently, often to tight time constraints
numeracy skills for handling cash, including foreign currency
the capacity to work in a confined space
the ability to diffuse situations calmly and quickly.

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